How To Fix CRM_MKT_EXTERNAL080 - Error generating application log

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 080

• Message text: Error generating application log

What causes this issue?

The system generates an application log whenever you:
Export/import plans and campaigns
Import business partners belonging to an external target group
Perform a connection test for an external system
This log could not however be generated.

System Response

Without an <DS:TRAN.SLG1>application log</>, it may not be possible to
track errors easily if problems are discovered later. The system
therefore
terminates processing of the corresponding function just after it
starts.

How to fix this error?

Ask your system administrator about problems with the application log.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL080 - Error generating application log ?

  The SAP error message CRM_MKT_EXTERNAL080 typically indicates an issue related to generating an application log in the context of SAP Customer Relationship Management (CRM) marketing functions. This error can arise due to various reasons, including configuration issues, data inconsistencies, or system performance problems.
  Causes:
  
  Configuration Issues: Incorrect settings in the CRM system or in the application log configuration can lead to this error.
  Data Inconsistencies: Missing or inconsistent data in the records being processed can prevent the application log from being generated.
  Authorization Problems: The user may not have the necessary authorizations to create or access application logs.
  System Performance: High system load or performance issues can lead to timeouts or failures in log generation.
  Technical Errors: Bugs or issues in the underlying code or database can also cause this error.
  
  Solutions:
  
  Check Configuration: Review the configuration settings related to application logging in the CRM system. Ensure that all necessary parameters are correctly set.
  Data Validation: Verify the data being processed for completeness and correctness. Look for any missing or invalid entries that could be causing the issue.
  Authorization Check: Ensure that the user has the appropriate authorizations to create and view application logs. You may need to consult with your SAP security team.
  System Performance Monitoring: Monitor system performance and check for any bottlenecks. If the system is under heavy load, consider optimizing performance or scheduling the task during off-peak hours.
  Review Logs and Traces: Check the system logs (transaction SLG1) for more detailed error messages or traces that can provide additional context about the failure.
  SAP Notes and Support: Search for relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  Consult SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction SLG1: Use this transaction to view application logs and identify specific errors or warnings that may provide more context for the CRM_MKT_EXTERNAL080 error.
  SAP Notes: Regularly check the SAP Support Portal for any notes related to CRM and application logging that may provide fixes or workarounds.
  Documentation: Review the official SAP documentation for CRM marketing functions to ensure that all configurations and processes are being followed correctly.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKT_EXTERNAL080 error effectively.