How To Fix CRM_MKT_EXTERNAL082 - Error occurred during import

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 082

• Message text: Error occurred during import

How to fix this error?

In the application log displayed, analyze the messages that follow
this message.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL082 - Error occurred during import ?

  The SAP error message CRM_MKT_EXTERNAL082 typically indicates that there was an issue during the import process of marketing data in the SAP Customer Relationship Management (CRM) system. This error can occur for various reasons, and understanding the cause is crucial for finding a solution.
  Possible Causes:
  
  Data Format Issues: The data being imported may not conform to the expected format or structure. This could include incorrect data types, missing mandatory fields, or invalid values.
  Mapping Errors: If the data is being mapped from an external source, there may be discrepancies in the mapping configuration.
  Authorization Issues: The user performing the import may not have the necessary authorizations to execute the import process.
  System Configuration: There may be configuration issues in the CRM system that prevent the import from completing successfully.
  Data Integrity Issues: There could be issues with the integrity of the data being imported, such as duplicate entries or referential integrity violations.
  
  Solutions:
  
  Check Data Format: Review the data file being imported to ensure it adheres to the required format. Validate that all mandatory fields are filled and that data types are correct.
  Review Mapping Configuration: If applicable, check the mapping settings to ensure that the fields in the source data correspond correctly to the target fields in the CRM system.
  Verify Authorizations: Ensure that the user performing the import has the necessary permissions to execute the import process. This may involve checking roles and authorizations in the SAP system.
  Consult Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong during the import process.
  Data Cleansing: If data integrity issues are suspected, perform data cleansing to remove duplicates and ensure that all references are valid before attempting the import again.
  System Configuration Review: If the issue persists, review the system configuration related to the import process. This may involve consulting with a technical team or SAP Basis team.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for the CRM module, particularly sections related to data import processes.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem continues after trying the above solutions, it may be beneficial to escalate the issue to SAP support for further assistance.