How To Fix CRM_MKT_EXTERNAL084 - Error reading target groups from external system

CRM_MKT_EXTERNAL084 - Overview

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 084

• Message text: Error reading target groups from external system

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Analyze the messages that follow this one in the application log
displayed.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL084 - Error reading target groups from external system ?

  The SAP error message CRM_MKT_EXTERNAL084 indicates that there is an issue with reading target groups from an external system in the context of SAP Customer Relationship Management (CRM) and Marketing. This error typically arises when there is a problem with the integration between SAP CRM and the external system that is supposed to provide the target group data.
  Causes:
  
  Connectivity Issues: There may be network or connectivity problems between the SAP system and the external system.
  Authorization Problems: The user or system may not have the necessary permissions to access the external system.
  Configuration Errors: Incorrect configuration settings in the integration setup can lead to this error.
  Data Format Issues: The data being sent or received may not be in the expected format, leading to parsing errors.
  External System Downtime: The external system may be down or undergoing maintenance, making it unavailable for data retrieval.
  Incorrect Target Group ID: The target group ID being requested may not