How To Fix CRM_MKT_EXTERNAL084 - Error reading target groups from external system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 084

• Message text: Error reading target groups from external system

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Analyze the messages that follow this one in the application log
displayed.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL084 - Error reading target groups from external system ?

  The SAP error message CRM_MKT_EXTERNAL084 indicates that there is an issue with reading target groups from an external system in the context of SAP Customer Relationship Management (CRM) and Marketing. This error typically arises when there is a problem with the integration between SAP CRM and the external system that is supposed to provide the target group data.
  Causes:
  
  Connectivity Issues: There may be network or connectivity problems between the SAP system and the external system.
  Authorization Problems: The user or system may not have the necessary permissions to access the external system.
  Configuration Errors: Incorrect configuration settings in the integration setup can lead to this error.
  Data Format Issues: The data being sent or received may not be in the expected format, leading to parsing errors.
  External System Downtime: The external system may be down or undergoing maintenance, making it unavailable for data retrieval.
  Incorrect Target Group ID: The target group ID being requested may not exist or may be incorrectly specified.
  
  Solutions:
  
  Check Connectivity: Ensure that the SAP system can connect to the external system. This may involve checking network settings, firewalls, and VPN connections.
  Verify Authorizations: Ensure that the user or service account used for the integration has the necessary permissions to access the external system.
  Review Configuration: Check the configuration settings in both SAP CRM and the external system to ensure they are correctly set up for integration.
  Inspect Data Formats: Validate that the data formats being exchanged are compatible and adhere to the expected structure.
  Monitor External System Status: Check if the external system is operational. If it is down, wait until it is back online.
  Validate Target Group ID: Ensure that the target group ID being requested is valid and exists in the external system.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SM21 (System Log) or ST22 (Dump Analysis) to check for any related logs or dumps that could provide more context on the error.
  Integration Documentation: Review the integration documentation for both SAP CRM and the external system to ensure that all necessary steps have been followed.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Debugging: If you have access to the development environment, consider debugging the integration process to identify where the failure occurs.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support or your technical team for further investigation.