How To Fix CRM_MKT_EXTERNAL085 - Error saving target group(s)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 085

• Message text: Error saving target group(s)

What causes this issue?

When saving the selected target group(s) to the database, one or more
error(s) occurred.

System Response

The system saves each target group individually by calling up a
function module. Providing the function module does not report an
error, a COMMIT WORK writes the changes to the tables.
All those target groups that were saved using the function module are
now stored in the database tables, meaning that you only need to repeat
the save function for the target groups with errors.

How to fix this error?

Analyze the messages that follow this one in the application log.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL085 - Error saving target group(s) ?

  The SAP error message CRM_MKT_EXTERNAL085 typically occurs when there is an issue while saving target groups in the SAP Customer Relationship Management (CRM) system. This error can arise due to various reasons, including data inconsistencies, authorization issues, or problems with the underlying database.
  Possible Causes:
  
  Data Inconsistencies: There may be issues with the data being used to create or modify the target group, such as missing mandatory fields or invalid data formats.
  Authorization Issues: The user may not have the necessary permissions to create or modify target groups.
  Technical Issues: There could be problems with the underlying database or system configuration that prevent the target group from being saved.
  Locking Issues: The target group might be locked by another user or process, preventing changes from being saved.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they might interfere with the standard saving process.
  
  Solutions:
  
  Check Data Validity: Ensure that all required fields are filled out correctly and that the data adheres to the expected formats. Validate the data for any inconsistencies.
  Review Authorizations: Verify that the user has the necessary authorizations to create or modify target groups. This can be done by checking the user roles and authorizations in the SAP system.
  Check for Locks: Use transaction codes like SM12 to check if the target group is locked by another user or process. If it is, you may need to wait until the lock is released.
  Review System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Debugging: If you have access to the development environment, you can debug the process to identify where the error is occurring.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address this specific error message or provide patches or updates.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may be involved in managing target groups.
  Documentation: Review SAP documentation related to CRM marketing and target group management for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKT_EXTERNAL085 error effectively.