How To Fix CRM_MKT_EXTERNAL086 - Error importing business partners

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 086

• Message text: Error importing business partners

What causes this issue?

One or errors have occurred when importing the business partners.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Analyze the following messages in the application log (displayed).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL086 - Error importing business partners ?

  The SAP error message CRM_MKT_EXTERNAL086 typically occurs during the import of business partners in the SAP Customer Relationship Management (CRM) system. This error can arise due to various reasons, and understanding the cause is crucial for finding an appropriate solution.
  Cause
  The error CRM_MKT_EXTERNAL086 generally indicates that there is an issue with the data being imported, which could be due to:
  
  Data Format Issues: The data being imported may not conform to the expected format or structure required by the SAP system.
  Missing Required Fields: Certain mandatory fields may be missing in the import file, leading to the failure of the import process.
  Duplicate Entries: There may be attempts to import business partners that already exist in the system, causing conflicts.
  Data Validation Errors: The data may not pass validation checks, such as incorrect data types or values that do not meet the defined criteria.
  Authorization Issues: The user performing the import may not have the necessary permissions to create or modify business partner records.
  
  Solution
  To resolve the CRM_MKT_EXTERNAL086 error, you can take the following steps:
  
  Check the Import File: Review the data in the import file for any formatting issues, missing fields, or incorrect values. Ensure that all required fields are populated correctly.
  Validate Data: Use data validation tools or scripts to check for duplicates and ensure that the data adheres to the expected formats and constraints.
  Review Logs: Check the application logs or error logs in SAP for more detailed information about the specific cause of the error. This can provide insights into which records are causing the issue.
  Test with a Small Dataset: If possible, try importing a smaller subset of the data to isolate the problematic records.
  Check Authorizations: Ensure that the user performing the import has the necessary authorizations to create or modify business partner records in the system.
  Consult Documentation: Refer to SAP documentation or notes related to business partner import processes for any specific guidelines or known issues.
  
  Related Information
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM_MKT_EXTERNAL086 error. SAP frequently updates its knowledge base with solutions to common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for managing business partner data and CRMD_ORDER for CRM order management.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By systematically addressing the potential causes and following the suggested solutions, you should be able to resolve the CRM_MKT_EXTERNAL086 error and successfully import business partners into your SAP CRM system.