How To Fix CRM_MKT_EXTERNAL100 - Customizing for server connection (&1 &2) determined automatically

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 100

• Message text: Customizing for server connection (&1 &2) determined automatically

What causes this issue?

Since only one entry exists in table CRMC_EXT_SERVER, the
application automatically determined the connection to the external
system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL100 - Customizing for server connection (&1 &2) determined automatically ?

  The SAP error message CRM_MKT_EXTERNAL100 typically indicates an issue with the configuration of the server connection in the SAP Customer Relationship Management (CRM) system. This error message suggests that the system is unable to establish a proper connection to the external server or service that is required for certain marketing functionalities.
  Cause:
  
  Incorrect Configuration: The server connection settings in the CRM system may not be configured correctly. This could include incorrect URLs, ports, or authentication details.
  Network Issues: There may be network connectivity issues preventing the CRM system from reaching the external server.
  Service Availability: The external service or server may be down or not available at the moment.
  Authorization Issues: The user or system may not have the necessary permissions to access the external service.
  System Updates: Recent updates or changes in the system may have affected the connection settings.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the transaction code SPRO and navigate to the relevant customizing settings for the CRM system.
  Verify the settings for the external server connection, including URLs, ports, and any authentication credentials.
  
  
  
  Test Connectivity:
  
  Use tools like ping or telnet to check if the external server is reachable from the SAP system.
  If the server is not reachable, investigate network issues or firewall settings that may be blocking the connection.
  
  
  
  Check Service Status:
  
  Ensure that the external service is up and running. If it is down, contact the service provider or your IT department to resolve the issue.
  
  
  
  Review Authorizations:
  
  Check if the user or system has the necessary authorizations to access the external service. This may involve reviewing roles and permissions in the SAP system.
  
  
  
  Consult Logs:
  
  Review the application logs (transaction SLG1) for any additional error messages or details that may provide more context about the issue.
  
  
  
  Update System:
  
  If the issue arose after a recent update, consider rolling back the changes or applying any necessary patches that may address the problem.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for CRM and external service integration to ensure that all necessary steps have been followed.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide insights or solutions.
  
  If the problem persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.