How To Fix CRM_MKT_EXTERNAL101 - Customizing for server connection (&1 &2) determined by user

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 101

• Message text: Customizing for server connection (&1 &2) determined by user

What causes this issue?

The connection to the external system specified was chosen by the user
online.

System Response

As table CRMC_EXT_SERVER contains several connections, the system could
not automatically determine the connection. A dialog box was opened in
which all connections were displayed. The user selected the connection
from the box.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL101 - Customizing for server connection (&1 &2) determined by user ?

  The SAP error message CRM_MKT_EXTERNAL101 typically indicates an issue with the configuration of the server connection in the SAP Customer Relationship Management (CRM) system. This error can occur when the system is unable to establish a connection to an external server or service that is required for certain marketing functions.
  Cause:
  
  Incorrect Configuration: The server connection settings may not be correctly configured in the system.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the external server.
  Authorization Issues: The user may not have the necessary authorizations to access the external server.
  Service Availability: The external service or server may be down or unavailable.
  Incorrect User Settings: The user profile may not be set up correctly to access the required services.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the transaction code SPRO and navigate to the relevant customizing settings for the CRM system.
  Verify the settings for the external server connection under the relevant sections (e.g., Marketing, External Services).
  Ensure that the server name, port, and other connection parameters are correctly configured.
  
  
  
  Network Connectivity:
  
  Test the network connection to the external server using tools like ping or telnet to ensure that the server is reachable.
  Check firewall settings that may be blocking the connection.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to access the external server.
  Check the user roles and profiles in transaction SU01 or PFCG.
  
  
  
  Service Status:
  
  Confirm that the external service is up and running. You may need to contact the service provider or check the service logs.
  
  
  
  User Profile Settings:
  
  Review the user settings in the CRM system to ensure that they are correctly configured for accessing external services.
  
  
  
  Logs and Traces:
  
  Check the system logs (transaction SLG1) for any additional error messages or details that may provide more context about the issue.
  Enable traces if necessary to gather more information about the connection attempts.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for CRM and external service integration for best practices and configuration guidelines.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_MKT_EXTERNAL101 error message. If the problem persists, consider reaching out to SAP support for further assistance.