How To Fix CRM_MKT_EXTERNAL101 - Customizing for server connection (&1 &2) determined by user

CRM_MKT_EXTERNAL101 - Overview

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 101

• Message text: Customizing for server connection (&1 &2) determined by user

What causes this issue?

The connection to the external system specified was chosen by the user
online.

System Response

As table CRMC_EXT_SERVER contains several connections, the system could
not automatically determine the connection. A dialog box was opened in
which all connections were displayed. The user selected the connection
from the box.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_MKT_EXTERNAL101 - Details

• The SAP error message CRM_MKT_EXTERNAL101 typically indicates an issue with the configuration of the server connection in the SAP Customer Relationship Management (CRM) system. This error can occur when the system is unable to establish a connection to an external server or service that is required for certain marketing functions.
  
  Cause:
  
  Incorrect Configuration: The server connection settings may not be correctly configured in the system.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the external server.
  Authorization Issues: The user may not have the necessary authorizations to access the external server.
  Service Availability: The external service or server may be down or unavailable.
  Incorrect User Settings: The user profile may not be set up correctly to access the required services.
  
  
  Solution:
  
  
  Check Configuration:
  
  Go to the transaction code SPRO and navigate to the relevant customizing settings for the CRM system.
  Verify the settings for the external server connection under the relevant sections (e.g., Marketing,