How To Fix CRM_MKT_EXTERNAL111 - Connection to COM server via RFC Gateway created

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 111

• Message text: Connection to COM server via RFC Gateway created

What causes this issue?

The connection from CRM to the COM server (via the RFC Gateway) was
successful.

System Response

INCLUDE CRMT_MKT_RFC_GATE OBJECT DOKU ID TX LANGUAGE EN

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL111 - Connection to COM server via RFC Gateway created ?

  The SAP error message CRM_MKT_EXTERNAL111 typically indicates an issue with the connection to a COM server via the RFC (Remote Function Call) Gateway. This error can arise in scenarios where SAP CRM is trying to communicate with external systems or services, particularly when integrating with Microsoft technologies or other COM-based applications.
  Cause:
  
  RFC Gateway Configuration: The RFC Gateway may not be properly configured, leading to connection issues.
  COM Server Availability: The COM server that SAP is trying to connect to may not be running or accessible.
  Network Issues: There could be network-related issues preventing the connection to the COM server.
  Authorization Issues: The user or service account used for the connection may not have the necessary permissions to access the COM server.
  Incorrect Parameters: The parameters used to establish the connection may be incorrect or incomplete.
  
  Solution:
  
  
  Check RFC Gateway Configuration:
  
  Ensure that the RFC Gateway is correctly configured in the SAP system. You can check the configuration in transaction SM59 (RFC Destinations).
  Test the connection to the RFC destination to ensure it is working properly.
  
  
  
  Verify COM Server Status:
  
  Ensure that the COM server is running and accessible. You may need to restart the COM server or check its logs for any errors.
  
  
  
  Network Troubleshooting:
  
  Check for any network issues that may be preventing communication between the SAP system and the COM server. This includes checking firewalls, network routes, and connectivity.
  
  
  
  Review User Permissions:
  
  Verify that the user or service account used for the connection has the necessary permissions to access the COM server. This may involve checking user roles and permissions in both SAP and the COM server.
  
  
  
  Check Connection Parameters:
  
  Review the parameters used for the connection in the RFC destination settings. Ensure that all required fields are filled out correctly.
  
  
  
  Consult Logs:
  
  Check the SAP application logs (transaction SLG1) and the COM server logs for any additional error messages or information that could help diagnose the issue.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for integration with COM servers and RFC connections for best practices and configuration guidelines.
  Community Forums: Consider checking SAP Community forums or other technical forums for similar issues and solutions shared by other users.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support for further assistance.