How To Fix CRM_MKT_EXTERNAL112 - Connection (via RFC Gateway and COM server) to &1 &2 created

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 112

• Message text: Connection (via RFC Gateway and COM server) to &1 &2 created

The connection to the external system specified has been set up. The
previous messages in the application log provide detailed information on
the connection.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL112 - Connection (via RFC Gateway and COM server) to &1 &2 created ?

  The SAP error message CRM_MKT_EXTERNAL112 indicates that there is an issue with the connection to an external system via RFC (Remote Function Call) Gateway and COM (Component Object Model) server. The message typically suggests that a connection has been established, but there may be underlying issues that need to be addressed.
  Cause:
  
  Configuration Issues: The RFC destination may not be configured correctly in the SAP system.
  Network Problems: There could be network connectivity issues between the SAP system and the external system.
  Authorization Issues: The user credentials used for the connection may not have the necessary authorizations.
  COM Server Issues: The COM server may not be running or may not be properly configured.
  Version Compatibility: There may be compatibility issues between the SAP system and the external system.
  
  Solution:
  
  
  Check RFC Destination:
  
  Go to transaction SM59 in SAP and verify the configuration of the RFC destination. Ensure that the connection parameters are correct.
  Test the connection from within SM59 to see if it is successful.
  
  
  
  Network Connectivity:
  
  Ensure that there are no firewall rules or network issues preventing communication between the SAP system and the external system.
  Use tools like ping or telnet to check connectivity to the external system.
  
  
  
  Authorization:
  
  Verify that the user credentials used for the RFC connection have the necessary authorizations to access the external system.
  Check the roles and profiles assigned to the user in SAP.
  
  
  
  COM Server Status:
  
  Ensure that the COM server is running and properly configured. Check the logs of the COM server for any errors.
  Restart the COM server if necessary.
  
  
  
  Version Compatibility:
  
  Check if there are any known compatibility issues between the versions of SAP and the external system. Update either system if necessary.
  
  
  
  Review Logs:
  
  Check the SAP application logs (transaction SLG1) for any additional error messages that may provide more context about the issue.
  
  
  
  Related Information:
  
  RFC Gateway: This is a communication interface that allows different SAP systems or non-SAP systems to communicate with each other.
  COM Server: A COM server is a software component that allows for inter-process communication in Windows environments. It is often used for integrating SAP with other applications.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.