How To Fix CRM_MKT_EXTERNAL114 - Connection to RFC Gateway disconnected (RFC handle: &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 114

• Message text: Connection to RFC Gateway disconnected (RFC handle: &1)

What causes this issue?

Parts of this text similar to message long text CRM_MKT_EXTERNAL016
The connection from CRM to RFC Gateway was successfully disconnected.
The given RFC handle was returned as the connection was being closed.
This handle uniquely identifies the connection and is used for the RFC
calls as the DESTINATION parameter.

System Response

INCLUDE CRMT_MKT_RFC_GATE OBJECT DOKU ID TX LANGUAGE EN

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL114 - Connection to RFC Gateway disconnected (RFC handle: &1) ?

  The SAP error message CRM_MKT_EXTERNAL114 indicates that there is a disconnection issue with the RFC (Remote Function Call) Gateway. This can occur in various scenarios, particularly when there is a communication problem between the SAP system and an external system or service.
  Causes:
  
  Network Issues: Temporary network disruptions can lead to disconnections.
  Timeout Settings: If the RFC call takes too long, it may exceed the timeout settings configured in the SAP system.
  Gateway Configuration: Incorrect or misconfigured RFC destination settings can lead to disconnections.
  Resource Limitations: The SAP system may be running out of resources (e.g., memory, CPU) to handle the RFC calls.
  System Maintenance: The external system may be undergoing maintenance or may be down.
  Firewall or Security Settings: Firewalls or security settings may block the connection to the external system.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the network connection between the SAP system and the external system is stable and functioning properly.
  Review Timeout Settings: Check and adjust the timeout settings for the RFC connection in the SAP system. This can be done in transaction RZ12 for RFC destinations.
  Verify RFC Destination: Use transaction SM59 to check the configuration of the RFC destination. Ensure that the connection parameters are correct and that the connection test is successful.
  Monitor System Resources: Check the SAP system's performance and resource usage. If necessary, optimize the system or allocate more resources.
  Check External System Status: Verify that the external system is up and running and not undergoing maintenance.
  Firewall Configuration: Ensure that any firewalls or security settings allow traffic between the SAP system and the external system.
  
  Related Information:
  
  
  Transaction Codes:
  
  SM59: To manage and test RFC destinations.
  RZ12: To configure RFC timeout settings.
  SM21: To check system logs for any related error messages.
  ST22: To check for dumps that may provide more context on the issue.
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to RFC connectivity problems. You can search for relevant notes in the SAP Support Portal.
  
  
  Logs and Traces: Review the application logs and traces for more detailed error messages that can provide additional context on the disconnection.
  
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_MKT_EXTERNAL114 error message. If the problem persists, consider reaching out to SAP support for further assistance.