How To Fix CRM_MKT_EXTERNAL115 - Connection to RFC Gateway and COM server disconnected

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 115

• Message text: Connection to RFC Gateway and COM server disconnected

What causes this issue?

The previous link to the external system previously set up has now been
successfully disconnected. For detailed information on the connection,
see the previous messages in the application log.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL115 - Connection to RFC Gateway and COM server disconnected ?

  The SAP error message CRM_MKT_EXTERNAL115 indicates that there is a problem with the connection to the RFC (Remote Function Call) Gateway and the COM (Component Object Model) server. This error typically arises in scenarios where SAP CRM is trying to communicate with external systems or services, and the connection is interrupted or not established properly.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the external system or COM server.
  RFC Gateway Configuration: The RFC Gateway may not be configured correctly, or the gateway service may not be running.
  COM Server Issues: The COM server may be down, misconfigured, or not reachable.
  Timeouts: The connection may be timing out due to long processing times or heavy load on the server.
  Authorization Issues: The user or service account may not have the necessary permissions to access the RFC or COM server.
  Resource Limitations: The server may be running out of resources (e.g., memory,