How To Fix CRM_MKT_EXTERNAL077 - No restart information found for importing business partners

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 077

• Message text: No restart information found for importing business partners

What causes this issue?

This text similar to message long text CRM_MKT_EXTERNAL072
As this background job was scheduled using the Job Wizard, restart
information was found and displayed. The user that scheduled this job
decided to perform the default restart. The restart information was
transferred to the background job.
The current job compared this restart information with the restart
information from the CRMD_EXT_BP_JOB table. The job determined that the
restart information that was originally transferred no longer exists in
the table.
A previous background job may already have used this information for a
restart. This will happen when the previous background job was
scheduled periodically. In such a case, the background job that was run
previously is the first job (job 1). As it starts, it reschedules
itself according to the repetition cycles. Then, it finds restart
information and sets up once again. The next background job (job 2)
starts following the repetition cycle. It has the same transfer
parameters, which means it also has the same restart information.
However, this restart information no longer exists in the table.
This record may also have been deleted manually from the table.

How to fix this error?

Use the <DS:TRAN.SM37>job overview</> to check whether the current job
is scheduled periodically. If so, delete previously scheduled repeating
jobs. If you do not, this error will keep occurring.
Then, use the Job Wizard to schedule a new import run.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL077 - No restart information found for importing business partners ?

  The SAP error message CRM_MKT_EXTERNAL077 indicates that there is no restart information available for importing business partners in the SAP Customer Relationship Management (CRM) system. This error typically occurs during the data import process, particularly when dealing with business partner data from external systems.
  Causes:
  
  Incomplete Data Transfer: The import process may have been interrupted or failed, leading to missing restart information.
  Configuration Issues: There may be misconfigurations in the data import settings or in the middleware used for data transfer.
  Data Consistency Issues: The data being imported may have inconsistencies or errors that prevent the import process from completing successfully.
  System Errors: Temporary system issues or errors in the SAP system can also lead to this message.
  
  Solutions:
  
  Check Import Logs: Review the import logs to identify any specific errors or warnings that occurred during the import process. This can provide insights into what went wrong.
  Restart the Import Process: If the import was interrupted, try restarting the import process. Ensure that the data source is available and that there are no connectivity issues.
  Verify Data Consistency: Ensure that the data being imported is consistent and adheres to the required formats and structures. Clean up any erroneous data before attempting the import again.
  Check Configuration Settings: Review the configuration settings for the data import process. Ensure that all necessary parameters are correctly set up.
  Use Transaction Codes: Utilize relevant transaction codes (like BP for Business Partner) to check the status of business partners and ensure they are correctly set up in the system.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance. They can provide more detailed troubleshooting steps based on your specific system configuration.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to business partner management, such as BP, CRMD_ORDER, and others that may help in diagnosing the issue.
  Middleware: If you are using middleware (like SAP PI/PO or SAP Cloud Platform Integration), ensure that it is functioning correctly and that there are no issues with the data flow.
  Data Import Tools: If you are using specific tools for data import (like LSMW or Data Services), ensure they are configured correctly and that you are following the right procedures.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_MKT_EXTERNAL077 error message.