How To Fix CRM_MKT_EXTERNAL076 - User &1 is locking import of business partners

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 076

• Message text: User &1 is locking import of business partners

What causes this issue?

The program attempted to lock the CRMD_EXT_BP_JOB table, but it is
already locked.
A background job for importing business partners for this target group
is probably already running.

How to fix this error?

Use the <DS:TRAN.SM37>job overview</> to check which background jobs
were running for the user in question when the error message appeared.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL076 - User &1 is locking import of business partners ?

  The SAP error message CRM_MKT_EXTERNAL076 indicates that a specific user (denoted as &1 in the message) is currently locking the import of business partners in the SAP Customer Relationship Management (CRM) system. This typically occurs when a user is performing an operation that involves business partner data, and the system prevents other users from making changes to ensure data integrity.
  Cause:
  
  User Locking: The user identified in the error message is actively working on importing or modifying business partner data, which creates a lock on the relevant records.
  Long-Running Transactions: If the user’s transaction takes a long time to complete, it can lead to prolonged locking of the business partner import process.
  Concurrent Processes: Multiple users or processes trying to access or modify the same business partner data simultaneously can lead to locking issues.
  
  Solution:
  
  Identify the Locking User: Check which user is causing the lock. You can do this by using transaction code SM12 (Display and Delete Locks) in SAP. Look for the user ID mentioned in the error message.
  Wait for Completion: If the locking user is performing a legitimate operation, it may be best to wait until they complete their task.
  Contact the User: If the operation is taking too long, you may want to contact the user to understand their progress and whether they can release the lock.
  Release the Lock: If necessary and if you have the appropriate permissions, you can manually delete the lock using transaction SM12. However, this should be done with caution, as it may lead to data inconsistencies if the user is still working on the data.
  Review Process Design: If this issue occurs frequently, consider reviewing the process design to minimize locking conflicts, such as scheduling imports during off-peak hours or optimizing the import process.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage locks.
  SM21: To check system logs for any related errors or warnings.
  ST22: To check for dumps that might provide additional context.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to business partner imports and locking mechanisms.
  Documentation: Review SAP documentation on business partner management and locking mechanisms to understand how to better manage concurrent access.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.