How To Fix CRM_MKT_EXTERNAL078 - Restart information for importing business partners found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 078

• Message text: Restart information for importing business partners found

What causes this issue?

Parts of this text similar to message long text CRM_MKT_EXTERNAL 072
As this background job was scheduled using the Job Wizard, no restart
information was found. This means that the user could not have
scheduled a restart. No restart information was transferred to the
background job.
The current job read the CRMD_EXT_BP_JOB table and found restart
information for the target group that was transferred.

System Response

A background job may have been previously run was interrupted or
terminated. Its last few entries remained in this table as restart
information. This occurs when the previous background job was scheduled
periodically. In such a case, the background job that was run
previously is the first job (job 1). As it starts, it reschedules
itself according to the repetition cycles. It then runs and saves its
status records in the table. It is then terminated because of an error.
The next background job (job 2) starts following the repetition cycle.
It has the same transfer parameters, which means it also has no restart
information. Job 2 finds restart information in the table, however.
This restart information may also have been entered into the table
manually.

How to fix this error?

Use the <DS:TRAN.SM37>Job Overview</> to check whether the current job
is scheduled periodically. If so, delete previously scheduled repeating
jobs. If you do not, this error will keep occurring.
Then, use the Job Wizard to schedule a new import run. During this
process, the system displays restart information and you can select a
restart or a new start.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL078 - Restart information for importing business partners found ?

  The SAP error message CRM_MKT_EXTERNAL078 indicates that there is a need to restart the import process for business partners due to previously found restart information. This typically occurs in the context of data import processes in SAP Customer Relationship Management (CRM) systems, particularly when dealing with business partner data.
  Cause:
  
  Incomplete Import Process: The import process for business partners was interrupted or did not complete successfully, leaving behind restart information.
  Data Consistency Issues: There may be inconsistencies or errors in the data being imported, which can cause the import process to halt.
  System Errors: Technical issues or system errors during the import process can lead to this message being triggered.
  
  Solution:
  
  Check Restart Information: Review the logs or restart information to identify where the import process failed. This can often be found in transaction codes like SLG1 (Application Log) or in the specific import logs.
  Correct Data Issues: If there are data inconsistencies or errors, correct them before attempting to restart the import process.
  Restart the Import Process: Use the appropriate transaction or program to restart the import of business partners. This may involve using transaction codes like BP (Business Partner) or specific import programs related to your CRM setup.
  Monitor the Process: After restarting, monitor the import process to ensure it completes successfully without further errors.
  Consult Documentation: Refer to SAP documentation or notes related to the specific import process you are using for any additional troubleshooting steps or considerations.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP, SLG1, and others that may be used for managing business partners and monitoring logs.
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM_MKT_EXTERNAL078 error message.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to resolve the error and successfully import the business partners into your SAP CRM system.