How To Fix CRM_MKT_EXTERNAL072 - Incorrect restart information found for importing business partners

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 072

• Message text: Incorrect restart information found for importing business partners

What causes this issue?

Parts of this text similar to CRM_MKT_EXTERNAL 078
When scheduling this background job using the Job Wizard, restart
information was found and displayed. The user that scheduled this job
decided to perform the restart suggested by the system. The restart
information was transferred to the background job.
The current job has now compared this restart information with the
restart information from the CRMD_EXT_BP_JOB table and found that the
information that was originally transferred no longer exists in the
table.
A previous background job may already have used this information for a
restart. This occurs when the previous background job was scheduled
periodically, in which case the background job that was run previously
is the first job (job 1). As it starts, it reschedules itself according
to the repetition cycles. Then, it finds restart information and so
restarts once again. The next background job (job 2) starts following
the repetition period. It has the same transfer parameters, which means
it also has the same restart information. However, this information no
longer exists in the table.
This record may also have been changed manually in the table.

How to fix this error?

Use the <DS:TRAN.SM37>job overview</> to check whether the current job
is scheduled periodically. If so, delete previously scheduled repeating
jobs; otherwise, this error will keep occurring.
Then, use the Job Wizard to schedule a new import run.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL072 - Incorrect restart information found for importing business partners ?

  The SAP error message CRM_MKT_EXTERNAL072 indicates that there is an issue with the restart information during the import of business partners in the SAP Customer Relationship Management (CRM) system. This error typically arises when there is a problem with the data being imported or with the process that handles the import.
  Causes:
  
  Incomplete Data: The data being imported may be incomplete or corrupted, leading to issues during the import process.
  Incorrect Configuration: There may be configuration issues in the system that affect how business partners are imported.
  Previous Import Failures: If a previous import process was interrupted or failed, it might leave behind inconsistent or incorrect restart information.
  Data Consistency Issues: There could be inconsistencies in the data that are being imported, such as missing mandatory fields or incorrect data formats.
  System Bugs: There may be bugs or issues in the version of SAP CRM being used that affect the import process.
  
  Solutions:
  
  Check Data Integrity: Verify the integrity of the data being imported. Ensure that all required fields are filled and that the data is in the correct format.
  Clear Restart Information: If the import process was interrupted, you may need to clear any existing restart information. This can often be done through transaction codes like SM37 (Job Monitoring) to check for any failed jobs and clear them.
  Reconfigure Import Settings: Review the configuration settings for the import process to ensure they are set up correctly.
  Run Import in Smaller Batches: If you are importing a large number of business partners, try breaking the import into smaller batches to isolate any problematic records.
  Check Logs for Errors: Review the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context on the issue.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if it appears to be a bug or a more complex issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), SLG1 (Application Log), and SM37 (Job Monitoring) for troubleshooting.
  SAP Documentation: Review the official SAP documentation for business partner management and data import processes for best practices and guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_MKT_EXTERNAL072 error message.