How To Fix CRM_MKT_EXTERNAL070 - Error importing business partners: Delete entry not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 070

• Message text: Error importing business partners: Delete entry not found

What causes this issue?

This text similar to message long text CRM_MKT_EXTERNAL072 and 178
When this background job was scheduled using the Job Wizard, restart
information was found and displayed. The user that scheduled this job
decided to perform a new start instead of a restart. The restart
information was transferred to the background job as a deletion
request.
The current job attempted to delete this restart information (no longer
required) from the table CRMD_EXT_BP_JOB. However, the system could not
find this deletion record in the table.
A background job that ran previously may have deleted this restart
information. This can occur if the previous background job was
scheduled periodically, in which case the background job that was run
previously is the first job (job 1). When started, it then reschedules
itself according to the repetition cycles. Then, it finds restart
information and deletes it. The next background job (job 2) starts
after the repetition cycle. It has the same transfer parameters, which
means it also has the same deletion request. The deletion record no
longer exists, however.
This record may also have been deleted from the table manually.

How to fix this error?

Use the <DS:TRAN.SM37>job overview</> to check whether the current job
is scheduled periodically. If so, delete previously-scheduled repeating
jobs; otherwise, this error will keep occurring.
Then, use the Job Wizard to schedule a new import run.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL070 - Error importing business partners: Delete entry not found ?

  The SAP error message CRM_MKT_EXTERNAL070 typically occurs when there is an issue with importing business partners into the SAP Customer Relationship Management (CRM) system. The specific message "Delete entry not found" indicates that the system is trying to delete a business partner entry that does not exist in the database.
  Causes:
  
  Missing Business Partner: The business partner that the system is attempting to delete does not exist in the CRM database.
  Data Inconsistency: There may be inconsistencies in the data being imported, such as references to business partners that have already been deleted or never existed.
  Incorrect Mapping: The mapping of the business partner data from the source system to the CRM system may be incorrect, leading to attempts to delete non-existent entries.
  Synchronization Issues: If the business partner data is being synchronized from another system (like SAP ERP), there may be issues with the synchronization process.
  
  Solutions:
  
  
  Verify Business Partner Existence: Check the CRM system to ensure that the business partner you are trying to delete actually exists. You can do this by using transaction codes like BP (Business Partner) to search for the business partner.
  
  
  Check Import Data: Review the data being imported to ensure that it does not contain references to business partners that have already been deleted or do not exist. Make sure the data is accurate and complete.
  
  
  Adjust Mapping: If you are using a middleware or data transfer tool, check the mapping configuration to ensure that it correctly references existing business partners.
  
  
  Error Handling in Data Transfer: Implement error handling in your data transfer process to manage cases where a delete operation is attempted on a non-existent business partner. This could involve logging the error and skipping the delete operation.
  
  
  Consult Logs: Check the application logs (transaction SLG1) for more detailed error messages that may provide additional context about the issue.
  
  
  Re-import Data: If the data is found to be incorrect, correct it and attempt the import process again.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for managing business partners, SLG1 for application logs, and CRMD_ORDER for managing CRM orders.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to business partner management and data import processes for best practices and guidelines.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM.