How To Fix CRM_MKT_EXTERNAL065 - Background job stopped; see application log (long text)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 065

• Message text: Background job stopped; see application log (long text)

What causes this issue?

An error occurred when importing the business partners.

System Response

Due to this error, the background job was stopped.

How to fix this error?

Analyze the cause of the error using the <DS:TRAN.SLG1> application
log.</>
Start a new import job for the target group.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL065 - Background job stopped; see application log (long text) ?

  The SAP error message CRM_MKT_EXTERNAL065 indicates that a background job related to marketing activities has stopped, and you should check the application log for more details. This error typically occurs in the context of SAP Customer Relationship Management (CRM) and can be associated with various issues, such as data inconsistencies, configuration problems, or system resource limitations.
  Causes
  
  Data Issues: There may be inconsistencies or errors in the data being processed by the background job.
  Configuration Problems: Incorrect settings in the CRM system or related components can lead to job failures.
  Resource Limitations: Insufficient system resources (memory, CPU) can cause the job to terminate unexpectedly.
  Authorization Issues: The user executing the job may not have the necessary authorizations to perform certain actions.
  External System Failures: If the job interacts with external systems (e.g., data imports/exports), failures in those systems can cause the job to stop.
  
  Solutions
  
  
  Check Application Log: 
  
  Use transaction code SLG1 to view the application log. Look for detailed error messages that can provide insights into why the job failed.
  
  
  
  Analyze Job Logs:
  
  Use transaction code SM37 to check the job logs for the specific background job. Look for any error messages or warnings that can help identify the issue.
  
  
  
  Data Validation:
  
  Validate the data being processed by the job. Ensure that there are no inconsistencies or missing data that could cause the job to fail.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to the marketing activities and ensure they are set up correctly.
  
  
  
  Resource Monitoring:
  
  Monitor system resources (memory, CPU usage) during the job execution. If resources are low, consider optimizing the job or increasing system resources.
  
  
  
  Authorization Check:
  
  Ensure that the user executing the job has the necessary authorizations to perform all actions required by the job.
  
  
  
  Retry the Job:
  
  After addressing any identified issues, you can retry the job to see if it completes successfully.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address known issues related to this error message.
  
  
  
  Related Information
  
  Transaction Codes:
  
  SLG1: Application log display
  SM37: Job monitoring
  
  
  Documentation: Review SAP documentation related to CRM marketing functions for any specific guidelines or troubleshooting steps.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be necessary to involve your SAP Basis team or SAP support for further investigation.