How To Fix CRM_MKT_EXTERNAL062 - Error reading batch job information from database

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 062

• Message text: Error reading batch job information from database

What causes this issue?

This text similar to message long text CRM_MKT_EXTERNAL063
The system tried to locate further information on the background job in
which this program is currently running. However when reading the
information from the database table TBTCO an error occurred.

How to fix this error?

Ask your system administrator to check the consistency of background
processing. This check should include table TBTCO.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL062 - Error reading batch job information from database ?

  The SAP error message CRM_MKT_EXTERNAL062 indicates that there is an issue with reading batch job information from the database in the context of SAP Customer Relationship Management (CRM) marketing functions. This error can arise due to various reasons, including database connectivity issues, missing or corrupted data, or configuration problems.
  Possible Causes:
  
  Database Connectivity Issues: There may be a problem with the connection to the database, which could be due to network issues, database server downtime, or incorrect database configuration.
  Missing or Corrupted Data: The data required for the batch job may be missing or corrupted in the database, leading to the inability to read the necessary information.
  Authorization Issues: The user executing the batch job may not have the necessary authorizations to access the required data.
  Configuration Issues: There may be misconfigurations in the CRM system or the batch job settings that prevent proper execution.
  System Performance Issues: High load on the system or database can lead to timeouts or failures in reading data.
  
  Solutions:
  
  
  Check Database Connectivity:
  
  Verify that the database server is up and running.
  Check network connections and ensure that there are no firewalls or network issues blocking access to the database.
  
  
  
  Review Batch Job Configuration:
  
  Ensure that the batch job is correctly configured and that all necessary parameters are set.
  Check if the job is scheduled correctly and if it has the right execution time.
  
  
  
  Data Integrity Check:
  
  Run data consistency checks to ensure that the required data exists and is not corrupted.
  If necessary, restore missing data from backups or correct any inconsistencies.
  
  
  
  Authorization Check:
  
  Verify that the user executing the batch job has the necessary authorizations to access the required data and execute the job.
  
  
  
  System Performance Monitoring:
  
  Monitor system performance and database load. If the system is under heavy load, consider optimizing performance or scheduling jobs during off-peak hours.
  
  
  
  Check Logs for Detailed Errors:
  
  Review the application logs and system logs for more detailed error messages that can provide additional context about the issue.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SM37 (to check job logs) and ST22 (to check dumps) to gather more information about the error.
  Documentation: Refer to the official SAP documentation for CRM and batch job processing for more insights into configuration and troubleshooting.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_MKT_EXTERNAL062 error.