How To Fix CRM_MKT_EXTERNAL062 - Error reading batch job information from database

CRM_MKT_EXTERNAL062 - Overview

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 062

• Message text: Error reading batch job information from database

What causes this issue?

This text similar to message long text CRM_MKT_EXTERNAL063
The system tried to locate further information on the background job in
which this program is currently running. However when reading the
information from the database table TBTCO an error occurred.

How to fix this error?

Ask your system administrator to check the consistency of background
processing. This check should include table TBTCO.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL062 - Error reading batch job information from database ?

  The SAP error message CRM_MKT_EXTERNAL062 indicates that there is an issue with reading batch job information from the database in the context of SAP Customer Relationship Management (CRM) marketing functions. This error can arise due to various reasons, including database connectivity issues, missing or corrupted data, or configuration problems.
  Possible Causes:
  
  Database Connectivity Issues: There may be a problem with the connection to the database, which could be due to network issues, database server downtime, or incorrect database configuration.
  Missing or Corrupted Data: The data required for the batch job may be missing or corrupted in the database, leading to the inability to read the necessary information.
  Authorization Issues: The user executing the batch job may not have the necessary authorizations to access the required data.
  
  Configuration Issues: There may be misconfigurations in the CRM system or the batch job settings that prevent proper execution.
  System Performance Issues: High load on the system or database can