How To Fix CRM_MKT_EXTERNAL064 - Error adding status entry to status table CRMD_EXT_BP_JOB

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 064

• Message text: Error adding status entry to status table CRMD_EXT_BP_JOB

This text similar to message long text CRM_MKT_EXTERNAL066

What causes this issue?

There is either a problem with the database system or this table was
modified in some other way.

How to fix this error?

Check the <DS:TRAN.SM21>system log</> for messages from the database
system.
Check whether the CRMD_EXT_BP_JOB table was changed without using the
system's lock management function.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL064 - Error adding status entry to status table CRMD_EXT_BP_JOB ?

  The SAP error message CRM_MKT_EXTERNAL064 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with external business partner jobs. This error indicates that there was an issue when trying to add a status entry to the status table CRMD_EXT_BP_JOB.
  Cause:
  The error can be caused by several factors, including:
  
  Data Integrity Issues: There may be issues with the data being processed, such as missing or incorrect information in the business partner records.
  Database Constraints: The database may have constraints that prevent the insertion of new records, such as primary key violations or foreign key constraints.
  Authorization Issues: The user executing the operation may not have the necessary authorizations to perform the action.
  System Configuration: There may be configuration issues in the CRM system that affect how external jobs are processed.
  Technical Errors: There could be underlying technical issues, such as problems with the database connection or system performance.
  
  Solution:
  To resolve the CRM_MKT_EXTERNAL064 error, you can take the following steps:
  
  Check Data: Review the data being processed to ensure that all required fields are populated correctly and that there are no inconsistencies.
  Review Logs: Check the application logs and system logs for more detailed error messages that can provide additional context about the failure.
  Database Constraints: Verify that there are no database constraints being violated. You may need to check the structure of the CRMD_EXT_BP_JOB table and any related tables.
  Authorization Check: Ensure that the user has the necessary authorizations to perform the operation. You may need to consult with your SAP security team.
  System Configuration: Review the configuration settings related to external business partner jobs in the CRM system. Ensure that everything is set up correctly.
  Technical Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance. They may need to perform a deeper analysis of the system.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SLG1 to check application logs or SE11 to view the structure of the CRMD_EXT_BP_JOB table.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Documentation: Review the official SAP documentation for CRM and external business partner management for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution.