How To Fix CRM_MKT_EXTERNAL061 - Error determining background job information from kernel

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 061

• Message text: Error determining background job information from kernel

What causes this issue?

The system used the function module GET_JOB_RUNTIME_INFO to try and
determine the name and number of the background job in which this
program is currently running.
However, this function module returned an error, suggesting a temporary
error in the system kernel.

How to fix this error?

Restart the function.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL061 - Error determining background job information from kernel ?

  The SAP error message CRM_MKT_EXTERNAL061 typically indicates an issue with retrieving background job information from the kernel. This error can occur in various scenarios, particularly when dealing with marketing or CRM-related processes in SAP.
  Causes:
  
  Background Job Issues: The error may arise if the background job that is supposed to execute is not running or has failed.
  Kernel Problems: There could be issues with the SAP kernel itself, such as version incompatibility or corruption.
  Authorization Issues: The user executing the transaction may not have the necessary authorizations to access the background job information.
  System Configuration: Misconfigurations in the system settings or job scheduling parameters can lead to this error.
  Database Issues: Problems with the database, such as connectivity issues or data corruption, can also trigger this error.
  
  Solutions:
  
  
  Check Background Jobs: 
  
  Use transaction code SM37 to check the status of background jobs. Look for any jobs that have failed or are in an error state.
  If you find any failed jobs, analyze the job logs to determine the cause of the failure.
  
  
  
  Review Kernel Version:
  
  Ensure that you are using a compatible version of the SAP kernel. If necessary, consider upgrading to a newer version or applying patches.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to access background job information. You may need to consult with your SAP security team to ensure proper roles and permissions are assigned.
  
  
  
  System Configuration:
  
  Review the configuration settings related to background job processing. Ensure that all parameters are set correctly.
  
  
  
  Database Health Check:
  
  Perform a health check on the database to ensure that it is functioning correctly. Look for any connectivity issues or errors in the database logs.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs and system configurations.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM37 (Job Monitoring), SM21 (System Log), and ST22 (Dump Analysis) for troubleshooting.
  SAP Documentation: Review SAP documentation related to background job processing and CRM marketing functionalities for additional insights.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKT_EXTERNAL061 error effectively.