How To Fix CRM_MKT_EXTERNAL055 - Table containing external target groups is empty

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 055

• Message text: Table containing external target groups is empty

What causes this issue?

Target groups have been imported from an external system. However, the
table returned by this system does not contain any entries.
This error can have a variety of causes:
The external system does not contain any target groups, in which case
the table it returns will be empty.
CRM checks the target group table when it receives it from the external
system.
CRM checks whether the target groups read by the external system:
Are internal
Are external
Already exist
Do not yet exist
In this process it removes all internal target groups and those without
a correct header from the target group table.
The system then checks the target group table again. If it is now
blank, this message is triggered.
The system displays a list of external target groups from which the
user can select those target groups which they want to create or change
in CRM. Having transferred these target groups, CRM then checks once
again as to whether this new target group table contains any values. If
not, this message is triggered.

How to fix this error?

Log on to the external system and check whether target groups exist and
if so whether they are named.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL055 - Table containing external target groups is empty ?

  The SAP error message CRM_MKT_EXTERNAL055 indicates that the system is unable to find any entries in the table that contains external target groups. This typically occurs in the context of marketing activities where external target groups are expected to be defined for campaigns or other marketing processes.
  Cause:
  
  No External Target Groups Defined: The most common cause is that there are no external target groups created in the system. This could be due to a lack of configuration or data entry.
  Data Deletion: External target groups may have been deleted or not properly imported into the system.
  Authorization Issues: The user may not have the necessary authorizations to view or access the external target groups.
  Incorrect Configuration: There may be issues with the configuration settings related to marketing or target group management.
  
  Solution:
  
  
  Create External Target Groups:
  
  Navigate to the relevant transaction in SAP (e.g., CRM Marketing) and create the necessary external target groups.
  Ensure that the target groups are properly defined with the required attributes.
  
  
  
  Check Data:
  
  Verify if the external target groups exist in the relevant tables (e.g., CRMD_ORDER, CRMD_ORDERADM_H, etc.).
  If they were supposed to be imported from an external system, check the import process for any errors.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and view external target groups. This can be checked with the help of a security administrator.
  
  
  
  Configuration Review:
  
  Review the configuration settings in the SAP system related to marketing and target group management. Ensure that all necessary settings are correctly configured.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on managing external target groups in your version of SAP CRM.
  
  
  
  System Logs:
  
  Check system logs for any additional error messages or warnings that might provide more context about the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others related to marketing and target group management.
  SAP Notes: Search for SAP Notes related to CRM_MKT_EXTERNAL055 for any known issues or patches that may address this error.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.