How To Fix CRM_MKT_EXTERNAL049 - Root object &1 not identical to plan/campaign

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 049

• Message text: Root object &1 not identical to plan/campaign

What causes this issue?

The external system has returned a table containing the hierarchy of
the marketing plan / marketing campaign.
In this table, the object &V1& with the GUID &V2& was identified as the
root node of the hierarchy. However, this GUID belonging to the root
node &V1& is not identical to the GUID &V3& belonging to the marketing
plan / marketing campaign.

System Response

The CRM Marketing Planner does not allow the GUID of the root node to
differ from that of the marketing plan / marketing campaign.

How to fix this error?

In the external system, change the hierarchy such that the root node
has the same GUID as the marketing plan / marketing campaign.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL049 - Root object &1 not identical to plan/campaign ?

  The SAP error message CRM_MKT_EXTERNAL049 indicates that there is a mismatch between the root object (such as a marketing plan or campaign) and the associated data in the system. This error typically arises in the context of marketing activities within SAP CRM, particularly when trying to execute or process marketing plans or campaigns.
  Cause:
  The error can occur due to several reasons:
  
  Data Inconsistency: The root object (e.g., a marketing campaign) may have been changed or deleted, leading to inconsistencies in the associated data.
  Incorrect Assignment: The object you are trying to process may not be correctly assigned to the marketing plan or campaign.
  Authorization Issues: There may be authorization issues preventing access to the correct root object.
  System Configuration: There could be configuration issues in the marketing module that lead to this error.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Object Assignment:
  
  Verify that the root object you are working with is correctly assigned to the marketing plan or campaign. Ensure that the IDs match and that the object is active.
  
  
  
  Review Changes:
  
  If there have been recent changes to the marketing plan or campaign, review those changes to ensure that they have not caused the inconsistency.
  
  
  
  Data Consistency Check:
  
  Run a consistency check on the marketing data to identify any discrepancies. This can often be done through transaction codes or reports specific to marketing in SAP.
  
  
  
  Authorization Check:
  
  Ensure that you have the necessary authorizations to access and modify the marketing plan or campaign. Check with your SAP security team if needed.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM marketing to see if there are any known issues or patches that address this error.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant context.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others related to marketing activities.
  SAP Notes: Search for SAP Notes related to CRM_MKT_EXTERNAL049 in the SAP Support Portal for any specific fixes or recommendations.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the cause of the error message CRM_MKT_EXTERNAL049 in your SAP system.