How To Fix CRM_MKT_EXTERNAL049 - Root object &1 not identical to plan/campaign

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 049

• Message text: Root object &1 not identical to plan/campaign

What causes this issue?

The external system has returned a table containing the hierarchy of
the marketing plan / marketing campaign.
In this table, the object &V1& with the GUID &V2& was identified as the
root node of the hierarchy. However, this GUID belonging to the root
node &V1& is not identical to the GUID &V3& belonging to the marketing
plan / marketing campaign.

System Response

The CRM Marketing Planner does not allow the GUID of the root node to
differ from that of the marketing plan / marketing campaign.

How to fix this error?

In the external system, change the hierarchy such that the root node
has the same GUID as the marketing plan / marketing campaign.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL049 - Root object &1 not identical to plan/campaign ?

  The SAP error message CRM_MKT_EXTERNAL049 indicates that there is a mismatch between the root object (such as a marketing plan or campaign) and the associated data in the system. This error typically arises in the context of marketing activities within SAP CRM, particularly when trying to execute or process marketing plans or campaigns.
  
  Cause:
  The error can occur due to several reasons:
  
  Data Inconsistency: The root object (e.g., a marketing campaign) may have been changed or deleted, leading to inconsistencies in the associated data.
  Incorrect Assignment: The object you are trying to process may not be correctly assigned to the marketing plan or campaign.
  Authorization Issues: There may be authorization issues preventing access to the correct root object.
  System Configuration: There could be configuration issues in the marketing module that lead to this error.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Object Assignment:
  
  Verify that the root object you are working with is correctly assigned