How To Fix CRM_MKT_EXTERNAL048 - Imported plan/campaign table is empty

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 048

• Message text: Imported plan/campaign table is empty

What causes this issue?

The external system has returned a table containing the hierarchy of
the marketing plan / marketing campaign. However, this table is empty.

System Response

The CRM Marketing Planner cannot process an empty table. The hierarchy
table must at least contain the root node (corresponding to the
marketing plan / marketing campaign).

How to fix this error?

In the external system, change the hierarchy such that in the returned
table at least one root node appears.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL048 - Imported plan/campaign table is empty ?

  The SAP error message CRM_MKT_EXTERNAL048 indicates that the imported plan or campaign table is empty. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to import marketing plans or campaigns from an external source, and the expected data is not present.
  Causes:
  
  Empty Source Data: The source system from which the data is being imported may not have any records in the relevant tables.
  Incorrect Data Mapping: There may be issues with how the data is mapped from the source to the target in SAP CRM.
  Data Extraction Issues: Problems during the data extraction process from the source system could lead to an empty dataset.
  Filter Criteria: If there are filters applied during the import process, they may be too restrictive, resulting in no data being selected.
  Technical Issues: There could be technical issues with the import process, such as connectivity problems or configuration errors.
  
  Solutions:
  
  Check Source Data: Verify that the source system has the necessary data in the relevant tables. Ensure that the data is populated and meets the criteria for import.
  Review Data Mapping: Check the mapping configuration to ensure that the fields in the source system correspond correctly to the fields in SAP CRM.
  Examine Extraction Process: Investigate the data extraction process to ensure that it is functioning correctly and that data is being pulled as expected.
  Adjust Filters: If filters are being used during the import, review and adjust them to ensure they are not excluding all records.
  Check Logs: Review any logs or error messages generated during the import process for additional clues about what might be going wrong.
  Test with Sample Data: If possible, test the import process with a small set of known data to see if it works correctly, which can help isolate the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Review the SAP documentation for the specific import process you are using to ensure that all steps are being followed correctly.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the steps you have taken to troubleshoot.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.