How To Fix CRM_MKT_EXTERNAL047 - Parent information is also missing for plan/campaign object &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 047

• Message text: Parent information is also missing for plan/campaign object &1

What causes this issue?

There is no parent object defined for plan/campaign object &V1& (GUID =
&V2&).
The hierarchy must contain one root node only, this node being
distinguished by the fact that the field <LS>UP</> is blank (a root
node does not have a parent node).
The external system returned a table containing a hierarchy in which
this object appears without parent information. The <LS>UP</> field is
empty.
However, the system has already found an object containing an empty
<LS>UP</> field and interpreted this object as a root node.

How to fix this error?

In the external system or in the BADI, check the parent information for
the objects.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL047 - Parent information is also missing for plan/campaign object &1 ?

  The SAP error message CRM_MKT_EXTERNAL047 indicates that there is a missing parent information for a plan or campaign object in the SAP CRM system. This error typically arises when you are trying to create or modify a marketing plan or campaign, and the system cannot find the necessary parent object that is required for the operation.
  Cause:
  
  Missing Parent Object: The most common cause of this error is that the parent object (such as a marketing plan or campaign) that the current object is supposed to be linked to does not exist or has not been created.
  Incorrect Object Type: The object you are trying to create or modify may not be of the correct type or may not be properly linked to its parent.
  Data Inconsistency: There may be inconsistencies in the data, such as missing references or incorrect configurations in the marketing hierarchy.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access the parent object.
  
  Solution:
  
  Check Parent Object: Verify that the parent object exists in the system. You can do this by navigating to the relevant transaction or using the search functionality to find the parent campaign or plan.
  Create Parent Object: If the parent object does not exist, create it first before attempting to create or modify the child object.
  Review Object Relationships: Ensure that the relationships between the marketing objects are correctly defined. Check the hierarchy and ensure that the child object is correctly linked to its parent.
  Data Consistency Check: Run any available data consistency checks or reports in SAP CRM to identify and resolve any inconsistencies in the marketing data.
  Authorization Check: Ensure that you have the necessary authorizations to access and modify the parent object. If not, contact your system administrator to grant the required permissions.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I for managing marketing campaigns and plans.
  SAP Notes: Check for any SAP Notes related to this error message in the SAP Support Portal, as there may be specific patches or updates that address known issues.
  Documentation: Review the SAP Help documentation for CRM Marketing to understand the structure and relationships of marketing objects better.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team for further assistance, as they may have more specific insights based on your system configuration and version.