How To Fix CRM_MKT_EXTERNAL045 - A plan/campaign object with an empty name exists in the hierarchy

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 045

• Message text: A plan/campaign object with an empty name exists in the hierarchy

What causes this issue?

There is no name defined for the plan/campaign object with GUID &V1&.
INCLUDE CRMT_MKT_EXTERNAL OBJECT DOKU ID TX LANGUAGE EN

How to fix this error?

In the external system, assign a name for the object, ensuring that
this name is unique within the client.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL045 - A plan/campaign object with an empty name exists in the hierarchy ?

  The SAP error message CRM_MKT_EXTERNAL045 indicates that there is a plan or campaign object in the hierarchy that has an empty name. This can occur in the SAP Customer Relationship Management (CRM) module, particularly in the Marketing area, where campaigns and plans are managed.
  Cause:
  The error is typically caused by one of the following reasons:
  
  Incomplete Data Entry: A campaign or plan was created without a name, which is a required field.
  Data Migration Issues: If data was migrated from another system, some records may not have been properly populated with names.
  System Bugs: Occasionally, bugs in the system or issues during updates can lead to inconsistencies in the data.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify the Object:
  
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to search for the campaign or plan objects in the hierarchy.
  You can also use the transaction CRM_MKTPL to view marketing plans and campaigns.
  
  
  
  Check for Empty Names:
  
  Look for any entries that do not have a name or have been incorrectly named (e.g., spaces or special characters).
  You can run a report or query to filter out objects with empty names.
  
  
  
  Update the Object:
  
  Once you identify the object(s) with empty names, update them to include a valid name.
  Ensure that all required fields are filled out correctly.
  
  
  
  Delete or Archive:
  
  If the object is not needed, consider deleting or archiving it to prevent further issues.
  
  
  
  Data Consistency Check:
  
  After making changes, perform a consistency check to ensure that there are no other objects with similar issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM marketing to ensure compliance with best practices.
  
  
  
  Contact SAP Support:
  
  If the issue persists or if you suspect a bug, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRM_MKTPL, and SE11 (for data dictionary).
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches.
  User Roles: Ensure that you have the necessary permissions to view and edit marketing plans and campaigns.
  
  By following these steps, you should be able to resolve the error and ensure that your marketing plans and campaigns are correctly configured in SAP CRM.