How To Fix CRM_MKT_EXTERNAL044 - Plan/campaign object &1 appears more than once in hierarchy

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 044

• Message text: Plan/campaign object &1 appears more than once in hierarchy

What causes this issue?

The plan/campaign object &V1& (GUID = &V2&) appears more than once in
the returned hierarchy.
The external system transferred a hierarchy to the returned table where
this object (element of a marketing plan or campaign) appears more than
once. The object was identified by its name.
In the hierarchy that was returned, the system found objects with the
same name. The CRM Marketing Planner does not permit several objects
with the same name. The name of the object must be unique per client.

How to fix this error?

In the external system, change the names of the objects such that they
are unique within the hierarchy.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL044 - Plan/campaign object &1 appears more than once in hierarchy ?

  The SAP error message CRM_MKT_EXTERNAL044 indicates that there is a duplicate entry for a plan or campaign object in the hierarchy. This typically occurs in the context of marketing planning within the SAP Customer Relationship Management (CRM) module, where each campaign or plan should have a unique identifier in the hierarchy.
  Cause:
  
  Duplicate Entries: The most common cause of this error is that the same campaign or plan object has been created or imported multiple times, leading to duplicates in the hierarchy.
  Incorrect Hierarchical Structure: The structure of the campaign or plan hierarchy may have been altered incorrectly, causing the system to recognize the same object in multiple places.
  Data Import Issues: If data was imported from an external source, it may have included duplicates that were not filtered out.
  
  Solution:
  
  
  Check for Duplicates: 
  
  Go to the campaign or plan management area in SAP CRM and check for any duplicate entries. You can use transaction codes like CRMD_ORDER or navigate through the CRM marketing area to find the relevant campaigns.
  Use the search functionality to identify if the same campaign or plan is listed more than once.
  
  
  
  Remove or Merge Duplicates:
  
  If duplicates are found, you can either delete the unnecessary entries or merge them if they contain different data that needs to be preserved.
  Ensure that you maintain the integrity of the data and that any necessary information is transferred to the remaining entry.
  
  
  
  Review Hierarchical Structure:
  
  Ensure that the hierarchy is set up correctly. You may need to adjust the parent-child relationships to ensure that each campaign or plan is uniquely identified within the hierarchy.
  
  
  
  Data Validation:
  
  If the error occurred after a data import, review the import file for duplicates and correct it before re-importing.
  Implement validation checks in the data import process to prevent duplicates from being introduced in the future.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions on managing campaign hierarchies and resolving duplicate entries.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that pertain to campaign management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions that are specific to your version of SAP CRM.
  User Roles and Permissions: Ensure that users have the appropriate permissions to modify campaign and plan objects, as restrictions may prevent necessary changes.
  
  By following these steps, you should be able to resolve the CRM_MKT_EXTERNAL044 error and ensure that your campaign and plan hierarchy is correctly structured without duplicates.