How To Fix CRM_MKT_EXTERNAL042 - The maximum number of hierarchy levels in plan/campaign has been reached

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 042

• Message text: The maximum number of hierarchy levels in plan/campaign has been reached

What causes this issue?

The table that was imported and which contains the hierarchy structure
of the marketing plan or marketing campaign, is to be converted into a
CRM-specific structure. However, the maximum number of hierarchy levels
has been exceeded.
An endless loop may have caused this error. This can happen if a plan
or campaign element has its own subordinate (child) element as a
superordinate (parent) element. This is not permitted.
Example:
-- Element 1 (superordinate element: Element 2)
+--- Element 2 (superordinate element: Element 1)

How to fix this error?

Proceed as follows, depending on the cause of the error:
If the external tool transfers the hierarchy information incorrectly,
consult the manufacturer of the external tool
If, in the BADI, the hierarchy information is incorrectly placed in the
table, check the implementation of the BADI.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL042 - The maximum number of hierarchy levels in plan/campaign has been reached ?

  The SAP error message CRM_MKT_EXTERNAL042 indicates that the maximum number of hierarchy levels in a marketing plan or campaign has been reached. This typically occurs when you are trying to create or modify a marketing plan or campaign that exceeds the predefined limit of hierarchy levels set in the system.
  Cause:
  
  Hierarchy Level Limit: SAP has a predefined limit for the number of hierarchy levels that can be created in a marketing plan or campaign. If your structure exceeds this limit, you will encounter this error.
  Configuration Settings: The limit may be set in the system configuration, and it may not be suitable for your business needs.
  Complex Campaign Structure: If you are trying to create a very complex campaign with multiple sub-campaigns or levels, it may inadvertently exceed the allowed hierarchy levels.
  
  Solution:
  
  Review Hierarchy Structure: Check the current hierarchy structure of your marketing plan or campaign. Simplify the structure if possible by reducing the number of levels.
  Adjust Configuration: If your business needs require more hierarchy levels, you may need to adjust the configuration settings in SAP. This typically involves:
  
  Accessing the configuration settings in the SAP system (transaction code SPRO).
  Navigating to the relevant section for marketing planning and campaigns.
  Modifying the maximum number of hierarchy levels allowed.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific instructions on how to change the configuration settings.
  Contact SAP Support: If you are unsure about making changes or if the issue persists, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Transaction Codes: Familiarize yourself with transaction codes related to marketing planning, such as CRMD_ORDER or CRMD_ORDERADM_H, to help you navigate the system effectively.
  User Roles and Permissions: Ensure that you have the necessary permissions to make changes to the marketing plan or campaign settings.
  
  By following these steps, you should be able to resolve the error and continue with your marketing planning activities in SAP.