How To Fix CRM_MKT_EXTERNAL040 - Import of target groups stopped

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 040

• Message text: Import of target groups stopped

What causes this issue?

When importing target groups, the system tried either to create new
external target groups or to change existing external target groups.
The function modules used in this process have returned an error.

How to fix this error?

Analyze the messages that follow this one in the application log.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL040 - Import of target groups stopped ?

  The SAP error message CRM_MKT_EXTERNAL040 indicates that the import of target groups has been stopped due to an issue in the data or configuration. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to import target groups from an external source.
  Causes:
  
  Data Issues: The data being imported may contain inconsistencies, such as missing mandatory fields, incorrect data formats, or invalid entries.
  Configuration Problems: There may be issues with the configuration settings in the CRM system that prevent the import from proceeding.
  Authorization Issues: The user attempting the import may not have the necessary authorizations to perform the operation.
  Technical Errors: There could be underlying technical issues, such as problems with the connection to the external system or issues with the import program itself.
  
  Solutions:
  
  Check Data Quality: Review the data being imported for any inconsistencies or errors. Ensure that all mandatory fields are filled out correctly and that the data adheres to the expected formats.
  Review Configuration Settings: Verify the configuration settings related to target group imports in the CRM system. Ensure that all necessary settings are correctly configured.
  User Authorizations: Check the authorizations of the user performing the import. Ensure that they have the necessary permissions to import target groups.
  Error Logs: Check the SAP application logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong during the import process.
  Test Import with Sample Data: If possible, try importing a smaller set of data or a sample to see if the issue persists. This can help isolate the problem.
  Consult Documentation: Refer to SAP documentation or notes related to the CRM_MKT_EXTERNAL040 error for any specific guidance or patches that may be available.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may be involved in managing target groups.
  SAP Notes: Search for SAP Notes related to CRM target group imports and the specific error message for any known issues or fixes.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to successfully import target groups into your SAP CRM system.