How To Fix CRM_MKT_EXTERNAL039 - Import of business partners stopped

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 039

• Message text: Import of business partners stopped

What causes this issue?

The import of business partners belonging to target group &V1& was
started as an initial run, i.e. there is no restart possible for any
import job that may been previously stopped/cancelled. This means that
all the business partners who already existed in this target group will
be removed before the imported business partners are added.
Using a function module, the system has now tried to remove all
existing business partners. This function module has returned an error.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Analyze the messages following this one in the application log.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL039 - Import of business partners stopped ?

  The SAP error message CRM_MKT_EXTERNAL039 indicates that the import of business partners has been stopped due to an issue encountered during the import process. This error typically arises in the context of data transfer from external systems into the SAP Customer Relationship Management (CRM) module, particularly when dealing with business partner data.
  Causes:
  
  Data Inconsistencies: The data being imported may have inconsistencies or errors, such as missing mandatory fields, incorrect data formats, or invalid values.
  Duplicate Entries: The import process may have encountered duplicate business partner entries that violate the uniqueness constraints in the system.
  Configuration Issues: There may be configuration settings in the CRM system that are not aligned with the data being imported.
  Authorization Issues: The user or process performing the import may lack the necessary authorizations to create or update business partner records.
  Technical Errors: There could be technical issues such as network problems, system downtime, or issues with the middleware used for data transfer.
  
  Solutions:
  
  Check Data Quality: Review the data being imported for any inconsistencies or errors. Ensure that all mandatory fields are filled and that the data adheres to the required formats.
  Resolve Duplicates: Identify and resolve any duplicate entries in the data. This may involve merging records or removing duplicates before re-attempting the import.
  Review Configuration: Check the configuration settings in the CRM system to ensure they are compatible with the data being imported. This may involve reviewing business partner roles, categories, and other relevant settings.
  Authorization Check: Ensure that the user or process performing the import has the necessary authorizations to create or update business partner records in the CRM system.
  Error Logs: Check the error logs for more detailed information about the specific issue that caused the import to stop. This can provide insights into what went wrong and how to fix it.
  Retry Import: After addressing the identified issues, retry the import process to see if the problem has been resolved.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to manually check and manage business partner records.
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to the CRM_MKT_EXTERNAL039 error.
  Documentation: Refer to SAP documentation for guidelines on importing business partners and best practices for data management in CRM.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed error logs and context about the import process.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to successfully import business partners into your SAP CRM system.