How To Fix CRM_MKT_EXTERNAL031 - Target group &1 (GUID &2) does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 031

• Message text: Target group &1 (GUID &2) does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL031 - Target group &1 (GUID &2) does not exist ?

  The SAP error message CRM_MKT_EXTERNAL031 indicates that a target group specified in your operation does not exist in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or manipulate a target group that has not been defined or has been deleted.
  Cause:
  
  Non-existent Target Group: The target group you are trying to access or use in your operation does not exist in the system.
  Incorrect GUID: The GUID (Globally Unique Identifier) provided for the target group may be incorrect or may not correspond to any existing target group.
  Authorization Issues: There may be authorization issues preventing access to the target group, although this would typically result in a different error message.
  Data Consistency Issues: There may be inconsistencies in the database or issues with data synchronization that lead to the target group not being recognized.
  
  Solution:
  
  
  Verify Target Group Existence:
  
  Check if the target group with the specified GUID exists in the system. You can do this by navigating to the target group management area in SAP CRM.
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to search for the target group.
  
  
  
  Check GUID:
  
  Ensure that the GUID you are using is correct. If you are using a program or a report, verify that the GUID is being generated or passed correctly.
  
  
  
  Create or Restore Target Group:
  
  If the target group does not exist, you may need to create it again. This can be done through the target group management interface.
  If the target group was deleted accidentally, check if there is a backup or a way to restore it.
  
  
  
  Check Authorizations:
  
  Ensure that you have the necessary authorizations to access the target group. Consult with your SAP security team if needed.
  
  
  
  Data Consistency Check:
  
  If you suspect data consistency issues, you may need to run consistency checks or consult with your SAP Basis team to investigate any underlying database issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing target groups, such as CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDER_MAINTAIN.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for specific notes that might address this error.
  Documentation: Review SAP documentation related to target group management in CRM for best practices and troubleshooting steps.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team for further assistance.