How To Fix CRM_MKT_EXTERNAL022 - No Customizing entry that was used was transferred during import mode

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 022

• Message text: No Customizing entry that was used was transferred during import mode

What causes this issue?

This text similar to message long text CRM_MKT_EXTERNAL020
When you import a plan or campaign,
the CRM planning module transfers certain
information to the external system's interface. This information
includes the Customizing entries from the
CRMC_EXT_SERVER table that specify the connection to the external
system to which the plan/campaign was already exported.
During this import, there were no entries copied from the Customizing
table.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

You can only import plans/campaigns that have been exported.
This plan/campaign has either not been exported or the CRM
planning module has no information on such an export.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL022 - No Customizing entry that was used was transferred during import mode ?

  The SAP error message CRM_MKT_EXTERNAL022 indicates that there is no customizing entry available for the data that is being imported during the import mode. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to import marketing-related data, such as campaign data or other marketing objects.
  Cause:
  
  
  Missing Customizing Entries: The most common cause of this error is that the necessary customizing entries for the data being imported do not exist in the target system. This can happen if the customizing settings were not transported correctly or if they were not set up in the target system.
  
  
  Transport Issues: If the customizing settings were supposed to be transported from a development or quality assurance system to the production system, there may have been issues during the transport process.
  
  
  Data Inconsistency: The data being imported may reference customizing entries that are not present in the target system, leading to this error.
  
  
  Solution:
  
  
  Check Customizing Settings: Verify that the necessary customizing settings exist in the target system. You can do this by navigating to the relevant customizing transaction (e.g., SPRO) and checking if the required entries are present.
  
  
  Transport Missing Customizing Entries: If the necessary customizing entries are missing, you may need to transport them from the source system where they exist. Ensure that the transport request includes all relevant customizing settings.
  
  
  Review Import Data: Check the data being imported to ensure that it does not reference any non-existent customizing entries. If it does, you may need to adjust the data or create the necessary customizing entries.
  
  
  Consult Documentation: Review SAP documentation or notes related to the specific marketing functionality you are working with. There may be specific requirements or steps that need to be followed.
  
  
  Debugging: If the issue persists, consider debugging the import process to identify the exact point of failure. This may require technical expertise.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE10 (Transport Organizer), and SE11 (Data Dictionary) for troubleshooting.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.