How To Fix CRM_MKT_EXTERNAL021 - Error during online selection of server connection

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 021

• Message text: Error during online selection of server connection

What causes this issue?

The online selection of a connection to an external product has
returned an error.
It is most likely that the user interrupted the selection process by
cancelling processing.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL021 - Error during online selection of server connection ?

  The SAP error message CRM_MKT_EXTERNAL021 typically indicates an issue during the online selection of a server connection in the context of SAP Customer Relationship Management (CRM) or Marketing. This error can arise due to various reasons, including configuration issues, network problems, or incorrect settings in the system.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external server.
  Configuration Errors: Incorrect settings in the CRM system or the external system can lead to this error.
  Authorization Problems: The user may not have the necessary permissions to access the external server.
  Service Availability: The external service or server may be down or not responding.
  Incorrect URL or Endpoint: The URL or endpoint configured for the external service may be incorrect.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the SAP system can reach the external server. You can use tools like ping or telnet to test connectivity.
  
  
  
  Review Configuration Settings:
  
  Verify the configuration settings in the SAP CRM system for the external server connection. Check transaction codes like CRMD_ORDER or SPRO for relevant settings.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the external server. You can check this in the user profile or authorization roles.
  
  
  
  Validate External Service:
  
  Confirm that the external service is up and running. You may need to contact the administrator of the external system to verify its status.
  
  
  
  Review Logs:
  
  Check the SAP application logs (transaction SLG1) for more detailed error messages that can provide additional context about the issue.
  
  
  
  Correct URL/Endpoint:
  
  Ensure that the URL or endpoint configured for the external service is correct. This can often be found in the configuration settings for the integration.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of CRM you are using for any known issues or patches.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SPRO, and SLG1 for troubleshooting.
  SAP Notes: Search for SAP Notes related to CRM_MKT_EXTERNAL021 in the SAP Support Portal for any specific fixes or recommendations.
  Integration Scenarios: Understand the integration scenarios you are working with, as this can help in diagnosing the issue more effectively.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_MKT_EXTERNAL021 error in your SAP system.