How To Fix CRM_MKT_EXTERNAL021 - Error during online selection of server connection

CRM_MKT_EXTERNAL021 - Overview

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 021

• Message text: Error during online selection of server connection

What causes this issue?

The online selection of a connection to an external product has
returned an error.
It is most likely that the user interrupted the selection process by
cancelling processing.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_MKT_EXTERNAL021 - Details

• The SAP error message CRM_MKT_EXTERNAL021 typically indicates an issue during the online selection of a server connection in the context of SAP Customer Relationship Management (CRM) or Marketing. This error can arise due to various reasons, including configuration issues, network problems, or incorrect settings in the system.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external server.
  Configuration Errors: Incorrect settings in the CRM system or the external system can lead to this error.
  Authorization Problems: The user may not have the necessary permissions to access the external server.
  Service Availability: The external service or server may be down or not responding.
  Incorrect URL or Endpoint: The URL or endpoint configured for the external service may be incorrect.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the SAP system can reach the external server. You can use tools like ping or telnet to test connectivity.
  
  
  
  Review Configuration Settings:
  
  Verify the configuration settings in the SAP CRM system