How To Fix CRM_MKT_EXTERNAL020 - More Customizing entries from plan transferred than exist in DB table

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 020

• Message text: More Customizing entries from plan transferred than exist in DB table

What causes this issue?

This text similar to message long text CRM_MKT_EXTERNAL022
When you export/import a marketing plan or campaign, the CRM planning
module transfers information to the external system's interface. This
information includes the exact Customizing entries from the
CRMC_EXT_SERVER table that specify the connection to the external
system to which the plan/campaign was already exported.
During this information transfer, more Customizing entries were copied
from the plan than exist in the CRMC_EXT_SERVER Customizing table.
Entries have probably been deleted from the Customizing table.

How to fix this error?

Changes in the content of this table are recorded in the log (provided
the system administrator activated this log function). Use the function
<DS:TRAN.SCU3>Evaluation of Change Logs</> to determine who deleted
these entries.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL020 - More Customizing entries from plan transferred than exist in DB table ?

  The SAP error message CRM_MKT_EXTERNAL020 indicates that there is a mismatch between the number of customizing entries that have been transferred from the planning phase and the entries that exist in the database table. This typically occurs in the context of marketing or campaign management within SAP CRM.
  Cause:
  
  
  Data Inconsistency: The error often arises when there are more entries in the planning data than what is available in the database. This can happen due to:
  
  Deletion of entries in the database that were still referenced in the planning data.
  Incorrect or incomplete data transfer processes.
  Issues during the synchronization of data between different systems or environments.
  
  
  
  Configuration Issues: There may be configuration settings that are not aligned, leading to discrepancies in the expected data.
  
  
  Transport Issues: If the customizing entries were transported from one system to another (e.g., from development to production), there may have been issues during the transport process that caused some entries to be lost or not properly updated.
  
  
  Solution:
  
  
  Check Database Entries: Verify the entries in the relevant database table to ensure that they match the expected entries from the planning data. You can do this by:
  
  Running a query on the database table to see the current entries.
  Comparing these entries with the planning data to identify any discrepancies.
  
  
  
  Re-Transfer Data: If there are discrepancies, you may need to re-transfer the data from the planning phase to ensure that all necessary entries are present in the database.
  
  
  Adjust Customizing Settings: Review the customizing settings in the SAP system to ensure that they are correctly configured and aligned with the planning data.
  
  
  Check Transport Logs: If the issue arose after a transport, check the transport logs for any errors or warnings that might indicate what went wrong during the transport process.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to this specific error message for any additional troubleshooting steps or patches that may be available.
  
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. They may provide specific notes or patches that address this error.
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SE11 (Data Dictionary) to check the database table structure or SE80 (Object Navigator) to review the customizing objects.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide guidance on similar issues.
  System Logs: Check system logs (transaction SLG1) for any related error messages that could provide more context on the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.