How To Fix CRM_MKT_EXTERNAL020 - More Customizing entries from plan transferred than exist in DB table

CRM_MKT_EXTERNAL020 - Overview

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 020

• Message text: More Customizing entries from plan transferred than exist in DB table

What causes this issue?

This text similar to message long text CRM_MKT_EXTERNAL022
When you export/import a marketing plan or campaign, the CRM planning
module transfers information to the external system's interface. This
information includes the exact Customizing entries from the
CRMC_EXT_SERVER table that specify the connection to the external
system to which the plan/campaign was already exported.
During this information transfer, more Customizing entries were copied
from the plan than exist in the CRMC_EXT_SERVER Customizing table.
Entries have probably been deleted from the Customizing table.

How to fix this error?

Changes in the content of this table are recorded in the log (provided
the system administrator activated this log function). Use the function
<DS:TRAN.SCU3>Evaluation of Change Logs</> to determine who deleted
these entries.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

CRM_MKT_EXTERNAL020 - Details

• The SAP error message CRM_MKT_EXTERNAL020 indicates that there is a mismatch between the number of customizing entries that have been transferred from the planning phase and the entries that exist in the database table. This typically occurs in the context of marketing or campaign management within SAP CRM.
  
  Cause:
  
  
  Data Inconsistency: The error often arises when there are more entries in the planning data than what is available in the database. This can happen due to:
  
  Deletion of entries in the database that were still referenced in the planning data.
  Incorrect or incomplete data transfer processes.
  Issues during the synchronization of data between different systems or environments.
  
  
  
  
  Configuration Issues: There may be configuration settings that are not aligned, leading to discrepancies in the expected data.
  
  
  Transport Issues: If the customizing entries were transported from one system to another (e.g., from development to production), there may have been issues during the transport process that caused some entries to