How To Fix CRM_MKT_EXTERNAL017 - No connection to RFC Gateway specified; disconnection not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 017

• Message text: No connection to RFC Gateway specified; disconnection not possible

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

No RFC connection handle (this identifies the connection
between CRM and the RFC Gateway) has been specified.
An error probably occurred when the connection was set up, in which
case this message can be viewed as a follow-up error.

How to fix this error?

Check the previous messages in the application log.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL017 - No connection to RFC Gateway specified; disconnection not possible ?

  The SAP error message CRM_MKT_EXTERNAL017 indicates that there is an issue with the connection to the RFC (Remote Function Call) Gateway. This error typically arises when the system is unable to establish a connection to the specified RFC destination, which is necessary for communication between different SAP systems or between SAP and external systems.
  Causes:
  
  RFC Destination Configuration: The RFC destination may not be correctly configured in the SAP system. This includes incorrect parameters such as the target system's IP address, port, or connection type.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the RFC destination.
  Gateway Issues: The SAP Gateway service may not be running or may be misconfigured.
  Authorization Issues: The user credentials used for the RFC connection may not have the necessary authorizations.
  System Downtime: The target system may be down or undergoing maintenance.
  
  Solutions:
  
  
  Check RFC Destination:
  
  Go to transaction SM59 in the SAP GUI.
  Verify the configuration of the RFC destination that is being used. Ensure that the connection parameters (like target host, service, and logon credentials) are correct.
  Test the connection using the "Connection Test" button in SM59.
  
  
  
  Check Network Connectivity:
  
  Ensure that there are no network issues between the SAP system and the target system. You can use tools like ping or telnet to check connectivity to the target host and port.
  
  
  
  Check Gateway Configuration:
  
  Ensure that the SAP Gateway is running. You can check the status of the gateway using transaction SMGW.
  If the gateway is not running, you may need to restart it.
  
  
  
  Review Authorizations:
  
  Ensure that the user credentials used for the RFC connection have the necessary authorizations to perform the required actions.
  
  
  
  Check Target System Status:
  
  Verify that the target SAP system is up and running. If it is down, you may need to wait until it is back online.
  
  
  
  Review Logs:
  
  Check the system logs (transaction SM21) and the developer trace files (transaction ST22) for any additional error messages that may provide more context about the issue.
  
  
  
  Related Information:
  
  RFC (Remote Function Call): A protocol used in SAP systems to enable communication between different systems.
  SM59: Transaction code used to manage RFC destinations in SAP.
  SMGW: Transaction code used to monitor and manage the SAP Gateway.
  SM21: Transaction code for viewing system logs.
  ST22: Transaction code for analyzing dump analysis.
  
  If the issue persists after checking the above points, it may be necessary to involve your SAP Basis team or consult SAP support for further assistance.