How To Fix CRM_MKT_EXTERNAL015 - Connection via RFC Gateway and COM server not closed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 015

• Message text: Connection via RFC Gateway and COM server not closed

What causes this issue?

This connection could not be closed. The preceding messages in the
application log provide more detailed information about where the error
occurred and what you can do to correct this error.
This message does not necessarily indicate a serious error. If the
connection between the COM server and the RFC Gateway cannot be
disconnected by the application, the RFC Gateway closes the connection
itself and releases the resources that were reserved, once the
application is finished (end of the LUW (logical unit of work)).

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL015 - Connection via RFC Gateway and COM server not closed ?

  The SAP error message CRM_MKT_EXTERNAL015 indicates that there is an issue with the connection via the RFC (Remote Function Call) Gateway and the COM (Component Object Model) server not being closed properly. This can lead to resource leaks and performance issues in the SAP system.
  
  Cause:
  
  
  Unclosed Connections: The error typically arises when a connection to the RFC Gateway or COM server is not properly closed after its use. This can happen due to:
  
  Application logic errors where the connection is not explicitly closed.
  Network issues that prevent the connection from being terminated correctly.
  Timeouts or interruptions in the communication process.
  
  
  
  
  Configuration Issues: Incorrect configuration settings in the SAP system or the external system that is trying to connect can also lead to this error.
  
  
  Resource Limits: If the system has reached its limit for open connections, it may not be able to establish new connections, leading to this error.
  
  
  
  Solution:
  
  
  Check Application Logic: Review the code or logic