How To Fix CRM_MKT_EXTERNAL014 - Error creating connection between to RFC Gateway (RFC handle: &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 014

• Message text: Error creating connection between to RFC Gateway (RFC handle: &1)

What causes this issue?

This error may have several causes:
If you are using an
RFC destination (table RFCDES; transaction SM59) to connect
CRM to the RFC Gateway, check which destination is entered in the
CRMC_EXT_SERVER table for the connection you want, and then use
transaction SM59 to check that this RFC destination is maintained and
that the entries are correct.
The RFC Gateway on the Windows machine was either not started, or the
CRM server may not be able to reach the Windows machine via the
network. Ask the administrator of the Windows machine.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL014 - Error creating connection between to RFC Gateway (RFC handle: &1) ?

  The SAP error message CRM_MKT_EXTERNAL014 indicates that there is an issue with creating a connection to the RFC (Remote Function Call) Gateway. This error typically arises in scenarios where the system is trying to establish a connection to an external system or service, and it fails to do so.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the external system.
  RFC Destination Configuration: The RFC destination may not be configured correctly in the SAP system (transaction SM59).
  Authorization Issues: The user credentials used for the RFC connection may not have the necessary authorizations.
  Gateway Configuration: The SAP Gateway may not be properly configured or may be down.
  Firewall Restrictions: Firewalls may be blocking the connection to the external system.
  SAP System Configuration: There may be issues with the SAP system configuration that prevent the RFC connection from being established.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the network connection between the SAP system and the external system is stable and operational.
  Use tools like ping or traceroute to diagnose network issues.
  
  
  
  Verify RFC Destination:
  
  Go to transaction SM59 and check the configuration of the RFC destination.
  Ensure that the connection type is correct (e.g., TCP/IP) and that the target host and service are correctly specified.
  
  
  
  Test RFC Connection:
  
  In transaction SM59, select the RFC destination and use the "Connection Test" option to verify if the connection can be established successfully.
  
  
  
  Check User Authorizations:
  
  Ensure that the user credentials used for the RFC connection have the necessary authorizations to access the external system.
  
  
  
  Review Gateway Configuration:
  
  Check the SAP Gateway configuration and ensure that it is running properly.
  You can use transaction SMGW to monitor the Gateway and check for any errors.
  
  
  
  Firewall Settings:
  
  Verify that any firewalls between the SAP system and the external system are configured to allow the necessary traffic.
  
  
  
  Check SAP Notes:
  
  Look for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  
  Consult Logs:
  
  Check the system logs (transaction SM21) and the developer trace files (transaction ST11) for any additional error messages that may provide more context.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM59: RFC Destinations
  SMGW: Gateway Monitor
  SM21: System Log
  ST11: Developer Traces
  
  
  
  SAP Notes: Search for SAP Notes related to RFC connection issues or the specific error message for additional guidance.
  
  
  Documentation: Review SAP documentation on RFC connections and troubleshooting for more detailed information.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_MKT_EXTERNAL014 error. If the problem persists, consider reaching out to your SAP Basis team or SAP support for further assistance.