How To Fix CRM_MKT_EXTERNAL012 - Connection to &1 &2 via RFC Gateway and COM server not created

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 012

• Message text: Connection to &1 &2 via RFC Gateway and COM server not created

How to fix this error?

The preceeding messages in the application log contain further
information on where the error occurred and how to it can be remedied.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL012 - Connection to &1 &2 via RFC Gateway and COM server not created ?

  The SAP error message CRM_MKT_EXTERNAL012 indicates that there is an issue with establishing a connection to an external system via RFC (Remote Function Call) Gateway and COM (Component Object Model) server. This error typically arises in scenarios where SAP CRM is trying to communicate with external marketing systems or applications.
  Causes:
  
  RFC Connection Issues: The RFC destination may not be correctly configured, or the connection parameters (like the target system, user credentials, etc.) may be incorrect.
  COM Server Issues: The COM server may not be running, or there may be issues with the COM configuration on the server.
  Network Issues: There could be network connectivity problems between the SAP system and the external system.
  Authorization Issues: The user credentials used for the RFC connection may not have the necessary authorizations to access the external system.
  Firewall Restrictions: Firewalls may be blocking the required ports for RFC communication.
  SAP Gateway Configuration: The SAP Gateway may not be properly configured to handle the requests.
  
  Solutions:
  
  
  Check RFC Destination:
  
  Go to transaction SM59 in SAP and verify the configuration of the RFC destination. Ensure that the connection type is correct and that the target system is reachable.
  Test the connection from SM59 to ensure it is working.
  
  
  
  Verify COM Server:
  
  Ensure that the COM server is installed and running on the target machine.
  Check the COM configuration settings to ensure they are correct.
  
  
  
  Network Connectivity:
  
  Use tools like ping or telnet to check if the SAP system can reach the external system over the network.
  Ensure that there are no network issues or outages.
  
  
  
  User Authorizations:
  
  Check the user credentials used in the RFC destination. Ensure that the user has the necessary authorizations to access the external system.
  
  
  
  Firewall Settings:
  
  Verify that the firewall settings on both the SAP server and the external system allow traffic on the required ports for RFC communication.
  
  
  
  SAP Gateway Configuration:
  
  Check the SAP Gateway configuration to ensure it is set up correctly to handle RFC calls. This can include checking the gateway logs for any errors.
  
  
  
  Review Logs:
  
  Check the SAP application logs (transaction SLG1) for any additional error messages that may provide more context about the issue.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to this error message.
  Documentation: Review the SAP documentation for configuring RFC connections and COM servers for additional guidance.
  Community Forums: Consider checking SAP Community forums or other technical forums for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKT_EXTERNAL012 error in your SAP system.