How To Fix CRM_MKT_EXTERNAL012 - Connection to &1 &2 via RFC Gateway and COM server not created

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 012

• Message text: Connection to &1 &2 via RFC Gateway and COM server not created

How to fix this error?

The preceeding messages in the application log contain further
information on where the error occurred and how to it can be remedied.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL012 - Connection to &1 &2 via RFC Gateway and COM server not created ?

  The SAP error message CRM_MKT_EXTERNAL012 indicates that there is an issue with establishing a connection to an external system via RFC (Remote Function Call) Gateway and COM (Component Object Model) server. This error typically arises in scenarios where SAP CRM is trying to communicate with external marketing systems or applications.
  Causes:
  
  RFC Connection Issues: The RFC destination may not be correctly configured, or the connection parameters (like the target system, user credentials, etc.) may be incorrect.
  COM Server Issues: The COM server may not be running, or there may be issues with the COM configuration on the server.
  Network Issues: There could be network connectivity problems between the SAP system and the external system.
  Authorization Issues: The user credentials used for the RFC connection may not have the necessary authorizations to access the external system.
  Firewall Restrictions: Firewalls may be blocking the required ports for RFC communication.
  SAP Gateway Configuration: The SAP Gateway may not be properly