How To Fix CRM_MKT_EXTERNAL010 - Error creating connection to RFC Gateway &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 010

• Message text: Error creating connection to RFC Gateway &

INCLUDE CRMT_MKT_RFC_GATE OBJECT DOKU ID TX LANGUAGE EN

What causes this issue?

This error may arise from a number of causes:
To establish a connection between CRM and the RFC Gateway, an RFC
destination (table RFCDES; transaction SM59) was used. Check which RFC
destination is entered in table CRMC_EXT_SERVER for the connection you
require, then use transaction SM59 to check whether this RFC
destination is actually maintained and that the details there are
correct.
It may be that the RFC Gateway was not started on the Windows machine,
or that the Windows machine cannot be reached from the CRM server via
the network. Contact the administrator responsible for the Windows
machine.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL010 - Error creating connection to RFC Gateway & ?

  The SAP error message CRM_MKT_EXTERNAL010 indicates that there is an issue with creating a connection to the RFC (Remote Function Call) Gateway. This error can occur in various scenarios, particularly when trying to connect to external systems or services from SAP CRM.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the external system.
  RFC Destination Configuration: The RFC destination may not be configured correctly in the SAP system.
  Authorization Issues: The user credentials used for the RFC connection may not have the necessary authorizations.
  Gateway Configuration: The SAP Gateway may not be properly configured or may be down.
  Firewall Restrictions: Firewalls may be blocking the connection to the external system.
  SAP System Configuration: There may be issues with the SAP system configuration, such as missing parameters or incorrect settings.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the network connection between the SAP system and the external system is stable and operational.
  Use tools like ping or traceroute to diagnose network issues.
  
  
  
  Verify RFC Destination:
  
  Go to transaction SM59 in the SAP GUI.
  Check the configuration of the RFC destination that is being used. Ensure that the connection type, target host, and system number are correct.
  Test the connection from SM59 to see if it is successful.
  
  
  
  Review User Authorizations:
  
  Ensure that the user credentials used for the RFC connection have the necessary authorizations to access the external system.
  Check the roles and profiles assigned to the user.
  
  
  
  Check Gateway Configuration:
  
  Ensure that the SAP Gateway is running and properly configured.
  You can check the status of the Gateway using transaction SMGW.
  
  
  
  Firewall Settings:
  
  Verify that there are no firewall rules blocking the connection to the external system.
  Consult with your network/security team to ensure that the necessary ports are open.
  
  
  
  SAP System Configuration:
  
  Review the SAP system configuration for any missing or incorrect parameters that may affect the RFC connection.
  Check the system logs for any additional error messages that may provide more context.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM59: RFC Destinations
  SMGW: Gateway Monitor
  SICF: HTTP Service Hierarchy
  ST22: Dump Analysis
  SM21: System Log
  
  
  
  SAP Notes: Check SAP Notes related to RFC issues for any known bugs or patches that may address the problem.
  
  
  Documentation: Refer to the SAP Help Portal for detailed documentation on configuring RFC connections and troubleshooting connectivity issues.
  
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis team or open a support ticket with SAP for further assistance.