How To Fix CRM_MKT_EXTERNAL057 - Target group &1 already exists as internal target group

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 057

• Message text: Target group &1 already exists as internal target group

What causes this issue?

This target group cannot be imported from an external system.

System Response

The target group has been deleted from the table of imported target
groups.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In the external system, rename the target group.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL057 - Target group &1 already exists as internal target group ?

  The SAP error message CRM_MKT_EXTERNAL057 indicates that you are trying to create a target group in the SAP CRM system, but a target group with the same name already exists as an internal target group. This can happen when you attempt to create a new target group that conflicts with an existing one.
  Cause:
  
  Duplicate Target Group Name: The most common cause of this error is that the target group you are trying to create has the same name as an existing internal target group.
  Data Consistency Issues: There may be inconsistencies in the data or configuration that lead to this error.
  System Configuration: The system may be configured to prevent the creation of target groups with duplicate names.
  
  Solution:
  
  
  Check Existing Target Groups:
  
  Go to the target group management area in SAP CRM and check if a target group with the same name already exists.
  You can use transaction codes like CRMD_ORDER or navigate through the CRM menu to find the target group management section.
  
  
  
  Rename the New Target Group:
  
  If you find that a target group with the same name exists, consider renaming the new target group to something unique.
  
  
  
  Delete or Modify Existing Target Group:
  
  If the existing target group is no longer needed, you can delete it or modify it to free up the name for your new target group. Be cautious with this approach, as it may affect other processes or reports.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for any specific guidelines related to target group creation and naming conventions.
  
  
  
  Check for System Notes or Updates:
  
  Sometimes, SAP releases notes or updates that address specific issues. Check the SAP Support Portal for any relevant notes related to this error.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They can provide more detailed insights based on your specific system configuration.
  
  
  
  Related Information:
  
  Target Groups in SAP CRM: Target groups are used in marketing and sales processes to segment customers or prospects based on specific criteria.
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing target groups, such as CRMD_ORDER, CRMD_ORDERADM_H, or others related to marketing activities.
  SAP Notes: Regularly check for SAP Notes that may provide fixes or workarounds for known issues related to target groups.
  
  By following these steps, you should be able to resolve the error and successfully create or manage your target groups in SAP CRM.