How To Fix CRM_MKT_EXTERNAL056 - Error during online selection of external target groups

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 056

• Message text: Error during online selection of external target groups

What causes this issue?

The function for selecting the target groups read by the external
system has returned an error. This was probably caused by the user
cancelling online processing.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL056 - Error during online selection of external target groups ?

  The SAP error message CRM_MKT_EXTERNAL056 typically occurs during the online selection of external target groups in the SAP Customer Relationship Management (CRM) system. This error indicates that there was an issue with the selection process, which can be caused by various factors. Below are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Data Issues: There may be inconsistencies or missing data in the external target group or the underlying data sources.
  Authorization Problems: The user may not have the necessary authorizations to access the external target groups or perform the selection.
  Configuration Errors: Incorrect configuration settings in the CRM system or in the external data source can lead to this error.
  System Performance: If the system is under heavy load or if there are performance issues, it may fail to process the selection request.
  Network Issues: Problems with network connectivity to external data sources can also cause this error.
  
  Solutions:
  
  Check Data Integrity: Verify that the external target group and the associated data are complete and consistent. Look for any missing or incorrect entries.
  Review Authorizations: Ensure that the user has the appropriate authorizations to access and select from the external target groups. This may involve checking roles and permissions in the SAP system.
  Configuration Review: Review the configuration settings related to external target groups in the CRM system. Ensure that all necessary settings are correctly configured.
  System Performance Monitoring: Monitor the system performance and check for any bottlenecks. If the system is slow, consider optimizing performance or scheduling the selection during off-peak hours.
  Network Connectivity: Check the network connection to the external data sources. Ensure that there are no connectivity issues that could be affecting the selection process.
  Error Logs: Check the SAP application logs (transaction SLG1) for more detailed error messages that can provide additional context about the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches and updates.
  Documentation: Review the official SAP documentation for CRM and external target group management for best practices and troubleshooting steps.
  Community Forums: Engage with the SAP Community or other forums where users may have encountered similar issues and can share their solutions.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance, providing them with detailed information about the error and the steps taken to resolve it.