How To Fix CRM_MKT_EXTERNAL000 - No entry in Customizing table CRMC_EXT_SERVER

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 000

• Message text: No entry in Customizing table CRMC_EXT_SERVER

What causes this issue?

Table CRMC_EXT_SERVER describes the
technical connection between CRM and the external system.

How to fix this error?

Make the necessary entries in this Customizing table.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL000 - No entry in Customizing table CRMC_EXT_SERVER ?

  The SAP error message CRM_MKT_EXTERNAL000 indicates that there is no entry in the customizing table CRMC_EXT_SERVER. This table is used to configure external servers for the SAP CRM system, particularly in the context of marketing and other external integrations.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Missing Configuration: The customizing table CRMC_EXT_SERVER has not been populated with the necessary entries for the external server you are trying to access or use.
  Incorrect Settings: There may be incorrect or incomplete settings in the configuration that prevent the system from recognizing the external server.
  Transport Issues: If the configuration was recently transported from another system, it may not have been transported correctly, leading to missing entries.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Customizing Table:
  
  Go to transaction SE11 (Data Dictionary) and enter the table name CRMC_EXT_SERVER.
  Check if there are any entries in the table. If there are no entries, you will need to create them.
  
  
  
  Create/Update Entries:
  
  If the table is empty, you will need to create a new entry. This typically involves specifying the server details, such as the server name, type, and any other relevant parameters.
  If there are existing entries, ensure that they are correctly configured and that the server you are trying to access is listed.
  
  
  
  Use Transaction SPRO:
  
  Navigate to SPRO (SAP Reference IMG) and follow the path for CRM settings related to external servers.
  Ensure that the necessary configurations for external servers are set up correctly.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the external server configuration.
  
  
  
  Transport Requests:
  
  If the configuration was recently transported, check the transport logs to ensure that the transport was successful and that all necessary objects were included.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM and external server configurations for any specific requirements or additional steps that may be necessary.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary changes to resolve it.