How To Fix CRM_MKT_EXTERNAL002 - No entry in table CRMC_EXT_SERVER with connection GUID &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 002

• Message text: No entry in table CRMC_EXT_SERVER with connection GUID &1

What causes this issue?

Using the field CONNECT_GUID, the system searched for an entry in the
Customizing table CRMC_EXT_SERVER.
This Customizing table describes the technical connection between CRM
and the external system. No entry was however found, probably because
an entry has been deleted.

How to fix this error?

The system logs changes to the content of this table (provided the log
function has been activated by the system administrator).
Use the <DS:TRAN.SCU3>log evaluation</> function to check who deleted
the entry.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL002 - No entry in table CRMC_EXT_SERVER with connection GUID &1 ?

  The SAP error message CRM_MKT_EXTERNAL002 indicates that there is no entry in the table CRMC_EXT_SERVER for the specified connection GUID. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to access external marketing services or when integrating with external systems.
  Cause:
  
  Missing Entry: The most common cause is that the connection GUID provided does not have a corresponding entry in the CRMC_EXT_SERVER table. This could happen if the external system was not properly configured or if the connection was deleted or not created.
  Incorrect GUID: The GUID being used might be incorrect or mistyped.
  Configuration Issues: There may be issues with the configuration of the external server settings in the SAP system.
  Transport Issues: If the configuration was transported from another system, it might not have been transported correctly.
  
  Solution:
  
  Check the GUID: Verify that the GUID you are using is correct. Ensure that it matches the expected format and value.
  Create/Update Entry:
  
  Go to transaction code CRMC_EXT_SERVER in SAP.
  Check if the entry for the specified GUID exists. If it does not, you will need to create a new entry.
  If it exists but is incorrect, update the entry with the correct details.
  
  
  Configuration Review: Review the configuration settings for the external server. Ensure that all necessary parameters are set correctly.
  Transport Check: If the configuration was transported, check the transport logs to ensure that the transport was successful and that all necessary objects were included.
  Authorization: Ensure that you have the necessary authorizations to access and modify the entries in the CRMC_EXT_SERVER table.
  
  Related Information:
  
  Table CRMC_EXT_SERVER: This table stores the configuration for external marketing servers. Each entry corresponds to a specific external system that SAP CRM can interact with.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMC_EXT_SERVER for managing external server configurations.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to SAP documentation for detailed information on configuring external marketing services and troubleshooting integration issues.
  
  If the problem persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.