How To Fix CRM_MKT_EXTERNAL001 - No Customizing settings defined for server connection &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 001

• Message text: No Customizing settings defined for server connection &1 &2

What causes this issue?

Using the entries APPLICATION and SERVER, the system searched for an
entry in Customizing table CRMC_EXT_SERVER. This entry was not however
found.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Table CRMC_EXT_SERVER describes the technical connection between CRM
and the external system. It is likely that the entry was deleted.

How to fix this error?

Changes to the content of this table are logged by the system (provided
this log function was activated by the system administrator). Check the
<DS:TRAN.SCU3>log evaluation</> as to who deleted the entry.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL001 - No Customizing settings defined for server connection &1 &2 ?

  The SAP error message CRM_MKT_EXTERNAL001 indicates that there are no customizing settings defined for a server connection in the SAP CRM system. This error typically arises when the system is trying to access external marketing services or data but cannot find the necessary configuration to establish a connection.
  Cause:
  
  Missing Customizing Settings: The most common cause is that the required customizing settings for the external server connection have not been defined in the system.
  Incorrect Configuration: There may be incorrect or incomplete configuration settings for the server connection.
  Transport Issues: If the customizing settings were recently transported from another system, there may have been issues during the transport process.
  Authorization Issues: The user may not have the necessary authorizations to access the customizing settings.
  
  Solution:
  
  
  Define Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for defining external server connections. This is usually found under:
  
  Customer Relationship Management > Marketing > External Marketing > Define Server Connections.
  
  
  Create or adjust the server connection settings as required.
  
  
  
  Check Existing Settings:
  
  Verify if the server connection settings already exist and are correctly configured. Ensure that all required fields are filled out correctly.
  
  
  
  Transport Check:
  
  If the settings were supposed to be transported from another system, check the transport logs for any errors or issues that may have occurred during the transport.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and modify the customizing settings. This can be checked with the help of your SAP security team.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of your SAP CRM system for any additional configuration steps or requirements.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the issue.
  
  By following these steps, you should be able to resolve the error message CRM_MKT_EXTERNAL001 and establish the necessary server connection in your SAP CRM system.