How To Fix CRM_MKT_EXT01013 - ConfigDB version &1 is lower than the minimum ConfigDB version (&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXT01 - CRM MKT: Messages for Interface to Protagona

• Message number: 013

• Message text: ConfigDB version &1 is lower than the minimum ConfigDB version (&2)

What causes this issue?

The version number of the Protagona ConfigDB is too low to provide
the functions you require.

How to fix this error?

Install a newer version of Protagona.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXT01013 - ConfigDB version &1 is lower than the minimum ConfigDB version (&2) ?

  The SAP error message CRM_MKT_EXT01013 indicates that the version of the Configuration Database (ConfigDB) being used is lower than the minimum required version for the operation you are trying to perform. This error typically arises in the context of SAP Customer Relationship Management (CRM) and Marketing applications.
  Cause:
  
  Version Mismatch: The ConfigDB version you are using is outdated and does not meet the minimum version requirements set by the SAP system or the specific application you are trying to use.
  Upgrade Issues: If there has been a recent upgrade or patch applied to the SAP system, the ConfigDB may not have been updated accordingly.
  Installation Issues: The ConfigDB may not have been installed or configured correctly during the initial setup or during an upgrade.
  
  Solution:
  
  Check Current Version: Verify the current version of the ConfigDB. You can usually find this information in the SAP system under the relevant configuration settings or by consulting the system documentation.
  Upgrade ConfigDB: If the version is indeed lower than the required minimum, you will need to upgrade the ConfigDB to the latest version. This may involve:
  
  Running the appropriate upgrade scripts or tools provided by SAP.
  Following the upgrade procedures outlined in the SAP documentation.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be specific instructions or patches available.
  Reconfigure: If the ConfigDB was not set up correctly, you may need to reconfigure it according to the guidelines provided in the SAP documentation.
  Contact SAP Support: If you are unable to resolve the issue on your own, consider reaching out to SAP Support for assistance. They can provide guidance based on your specific system configuration and version.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP Help Portal for detailed documentation on CRM and Marketing applications, including information on ConfigDB.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  System Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to resolve the CRM_MKT_EXT01013 error and ensure that your ConfigDB is at the appropriate version for your SAP applications.