How To Fix CRM_MKT_EXT01030 - Error: No active GUI connection exists

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXT01 - CRM MKT: Messages for Interface to Protagona

• Message number: 030

• Message text: Error: No active GUI connection exists

What causes this issue?

The user interface provided by Protagona requires an active SAPGUI link
because this interface is started from a command line in the SAPGUI
program.

How to fix this error?

Log-on to CRM via the SAPGUI program (dialog mode) and then try again.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXT01030 - Error: No active GUI connection exists ?

  The SAP error message CRM_MKT_EXT01030: No active GUI connection exists typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the connection between the SAP GUI (Graphical User Interface) and the backend system. This error can arise due to various reasons, including network issues, session timeouts, or configuration problems.
  Causes:
  
  Network Issues: Temporary network disruptions can lead to the loss of connection between the SAP GUI and the backend system.
  Session Timeout: If the user has been inactive for a certain period, the session may time out, leading to the disconnection.
  Configuration Issues: Incorrect settings in the SAP system or the GUI can prevent a proper connection.
  System Maintenance: If the backend system is undergoing maintenance or is down, the GUI will not be able to connect.
  Multiple Sessions: If there are too many active sessions for a user, it may lead to connection issues.
  
  Solutions:
  
  Check Network Connection: Ensure that your network connection is stable and that you can access other network resources.
  Reconnect to SAP: Log out of the SAP GUI and log back in to establish a new session.
  Increase Session Timeout: If session timeouts are frequent, consider increasing the timeout settings in the SAP system.
  Check System Status: Verify if the SAP backend system is up and running. You can check with your system administrator.
  Clear SAP GUI Cache: Sometimes, clearing the cache of the SAP GUI can resolve connection issues.
  Review Configuration: Ensure that the SAP GUI and backend system configurations are correct and compatible.
  Contact Support: If the issue persists, contact your SAP support team for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  User Permissions: Ensure that the user has the necessary permissions to access the CRM functionalities.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKT_EXT01030 error effectively. If the problem continues, it may require deeper investigation by your SAP Basis or technical support team.