How To Fix CRM_MKT_EXT01030 - Error: No active GUI connection exists

CRM_MKT_EXT01030 - Overview

• Message type: E = Error

• Message class: CRM_MKT_EXT01 - CRM MKT: Messages for Interface to Protagona

• Message number: 030

• Message text: Error: No active GUI connection exists

What causes this issue?

The user interface provided by Protagona requires an active SAPGUI link
because this interface is started from a command line in the SAPGUI
program.

How to fix this error?

Log-on to CRM via the SAPGUI program (dialog mode) and then try again.

Error message extract from SAP system. Copyright SAP SE.

CRM_MKT_EXT01030 - Details

• The SAP error message CRM_MKT_EXT01030: No active GUI connection exists typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the connection between the SAP GUI (Graphical User Interface) and the backend system. This error can arise due to various reasons, including network issues, session timeouts, or configuration problems.
  Causes:
  
  Network Issues: Temporary network disruptions can lead to the loss of connection between the SAP GUI and the backend system.
  Session Timeout: If the user has been inactive for a certain period, the session may time out, leading to the disconnection.
  
  Configuration Issues: Incorrect settings in the SAP system or the GUI can prevent a proper connection.
  System Maintenance: If the backend system is undergoing maintenance or is down, the GUI will not be able to connect.
  Multiple Sessions: If there are too many active sessions for a user, it may lead to connection issues.
  
  Solutions:
  
  Check Network Connection: Ensure that