How To Fix CRM_MKT_EXT01032 - Error: SAPGUI for HTML is in use

CRM_MKT_EXT01032 - Overview

• Message type: E = Error

• Message class: CRM_MKT_EXT01 - CRM MKT: Messages for Interface to Protagona

• Message number: 032

• Message text: Error: SAPGUI for HTML is in use

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

This program does not allow you to start programs from a command line
external to the browser, meaning that you cannot start the Protagona
user interface.

How to fix this error?

To start the Protagona user interface directly from SAPGUI, use SAPGUI
for Windows.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXT01032 - Error: SAPGUI for HTML is in use ?

  The SAP error message CRM_MKT_EXT01032 typically indicates that the SAP GUI for HTML (Web GUI) is currently in use, which can lead to certain limitations or issues when trying to perform specific actions in the SAP Customer Relationship Management (CRM) system.
  
  Cause:
  
  Session Conflict: The error often arises when a user tries to access a transaction or functionality that is not supported in the SAP GUI for HTML environment. This can happen if the user is trying to perform actions that require the full SAP GUI client.
  Browser Limitations: Some features or transactions in SAP CRM may not be fully compatible with the web interface, leading to this error when accessed through a browser.
  User Role/Authorization Issues: Sometimes, the error can also be related to user roles or authorizations that are not properly set up for the web interface.
  
  
  Solution:
  
  Switch to SAP GUI: If possible, switch to the traditional SAP GUI client instead of using