How To Fix CRM_MKT_EXT01032 - Error: SAPGUI for HTML is in use

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXT01 - CRM MKT: Messages for Interface to Protagona

• Message number: 032

• Message text: Error: SAPGUI for HTML is in use

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

This program does not allow you to start programs from a command line
external to the browser, meaning that you cannot start the Protagona
user interface.

How to fix this error?

To start the Protagona user interface directly from SAPGUI, use SAPGUI
for Windows.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXT01032 - Error: SAPGUI for HTML is in use ?

  The SAP error message CRM_MKT_EXT01032 typically indicates that the SAP GUI for HTML (Web GUI) is currently in use, which can lead to certain limitations or issues when trying to perform specific actions in the SAP Customer Relationship Management (CRM) system.
  Cause:
  
  Session Conflict: The error often arises when a user tries to access a transaction or functionality that is not supported in the SAP GUI for HTML environment. This can happen if the user is trying to perform actions that require the full SAP GUI client.
  Browser Limitations: Some features or transactions in SAP CRM may not be fully compatible with the web interface, leading to this error when accessed through a browser.
  User Role/Authorization Issues: Sometimes, the error can also be related to user roles or authorizations that are not properly set up for the web interface.
  
  Solution:
  
  Switch to SAP GUI: If possible, switch to the traditional SAP GUI client instead of using the web interface. This will allow you to access all functionalities without encountering this error.
  Check Transaction Compatibility: Verify if the transaction or functionality you are trying to access is supported in the SAP GUI for HTML. If it is not, you will need to use the SAP GUI client.
  Clear Browser Cache: Sometimes, clearing the browser cache can resolve issues related to session conflicts or outdated data.
  User Role Verification: Ensure that your user roles and authorizations are correctly set up for the actions you are trying to perform. Consult with your SAP administrator if necessary.
  Consult Documentation: Check SAP documentation or notes related to the specific transaction or functionality you are trying to access for any known issues or workarounds.
  
  Related Information:
  
  SAP Notes: Look for SAP Notes related to CRM_MKT_EXT01032 for any specific patches or updates that may address this issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  System Administrator: If the problem persists, it may be beneficial to contact your system administrator or SAP support for further assistance.
  
  By following these steps, you should be able to resolve the CRM_MKT_EXT01032 error and continue working effectively within the SAP environment.