How To Fix CRM_MKT_EXT01020 - System will try to export using &2 instead of COM method &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXT01 - CRM MKT: Messages for Interface to Protagona

• Message number: 020

• Message text: System will try to export using &2 instead of COM method &1

What causes this issue?

The marketing plan or the marketing campaign was not successfully
exported via the Protagona COM method <LS>CreateProcessView</>. The
system will now try to run the export using the UpdateProcessView COM
method.
The marketing plan or marketing campaign may have already been exported
to Protagona, in which case Protagona has already created the
plan/campaign. CRM was not informed of this process, however.
If this is the case, Protagona will respond with an error if you call
up the CreateProcessView method again, since the plan/campaign already
exists.

How to fix this error?

If the UpdateProcessView COM method is successful and does not respond
with any errors, the problem is solved and you need not do anything
further.
If the UpdateProcessView COM method also responds with errors, review
the messages for the CreateProcessView COM method.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXT01020 - System will try to export using &2 instead of COM method &1 ?

  The SAP error message CRM_MKT_EXT01020 indicates that there is an issue with the system's attempt to export data using a specified method. The message suggests that the system will attempt to use an alternative method (indicated by &2) instead of the originally intended COM method (indicated by &1).
  Cause:
  
  COM Method Failure: The primary cause of this error is that the COM method specified in the system is either not available, not properly configured, or has encountered an error during execution.
  Configuration Issues: There may be issues with the configuration of the COM interface or the related components in the SAP system.
  Network Issues: If the COM method relies on external services or systems, network connectivity issues could prevent successful execution.
  Authorization Issues: The user or system may lack the necessary permissions to execute the COM method.
  
  Solution:
  
  Check COM Method Configuration: Verify that the COM method specified in the error message is correctly configured in the SAP system. Ensure that all necessary parameters and settings are in place.
  Review Logs: Check the application logs (transaction SLG1) for any additional error messages or details that could provide insight into why the COM method failed.
  Test the COM Method: If possible, manually test the COM method to see if it executes successfully outside of the automated process. This can help identify if the issue is with the method itself or the way it is being called.
  Network Connectivity: Ensure that there are no network issues preventing the system from accessing the required resources or services.
  Authorization Check: Verify that the user or system has the necessary authorizations to execute the COM method. This may involve checking user roles and permissions.
  Fallback Method: Since the system is attempting to use an alternative method, ensure that this fallback method is also properly configured and can handle the required operations.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the documentation for the specific COM method being used to understand its requirements and limitations.
  Support: If the issue persists after troubleshooting, consider reaching out to SAP support for further assistance, providing them with the error message and any relevant logs or details.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.