How To Fix CRM_MKT_EXT01020 - System will try to export using &2 instead of COM method &1

CRM_MKT_EXT01020 - Overview

• Message type: E = Error

• Message class: CRM_MKT_EXT01 - CRM MKT: Messages for Interface to Protagona

• Message number: 020

• Message text: System will try to export using &2 instead of COM method &1

What causes this issue?

The marketing plan or the marketing campaign was not successfully
exported via the Protagona COM method <LS>CreateProcessView</>. The
system will now try to run the export using the UpdateProcessView COM
method.
The marketing plan or marketing campaign may have already been exported
to Protagona, in which case Protagona has already created the
plan/campaign. CRM was not informed of this process, however.
If this is the case, Protagona will respond with an error if you call
up the CreateProcessView method again, since the plan/campaign already
exists.

How to fix this error?

If the UpdateProcessView COM method is successful and does not respond
with any errors, the problem is solved and you need not do anything
further.
If the UpdateProcessView COM method also responds with errors, review
the messages for the CreateProcessView COM method.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXT01020 - System will try to export using &2 instead of COM method &1 ?

  The SAP error message CRM_MKT_EXT01020 indicates that there is an issue with the system's attempt to export data using a specified method. The message suggests that the system will attempt to use an alternative method (indicated by &2) instead of the originally intended COM method (indicated by &1).
  
  Cause:
  
  COM Method Failure: The primary cause of this error is that the COM method specified in the system is either not available, not properly configured, or has encountered an error during execution.
  
  Configuration Issues: There may be issues with the configuration of the COM interface or the related components in the SAP system.
  Network Issues: If the COM method relies on external services or systems, network connectivity issues could prevent successful execution.
  Authorization Issues: The user or system may lack the necessary permissions to execute the COM method.
  
  
  Solution:
  
  Check COM Method Configuration: Verify that the COM method specified in the error message is correctly configured in the