How To Fix CRM_MKT_EXT01012 - Protagona build number &1 is lower than the minimum build number (&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXT01 - CRM MKT: Messages for Interface to Protagona

• Message number: 012

• Message text: Protagona build number &1 is lower than the minimum build number (&2)

What causes this issue?

The Protagona build number is too low to provide the functions you
require.

How to fix this error?

Install a newer version of Protagona.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXT01012 - Protagona build number &1 is lower than the minimum build number (&2) ?

  The SAP error message CRM_MKT_EXT01012 indicates that the Protagona build number you are using is lower than the minimum required build number. This error typically arises in the context of SAP Customer Relationship Management (CRM) and is related to the Protagona application, which is often used for marketing and campaign management.
  Cause:
  
  Outdated Protagona Version: The version of Protagona you are using is outdated and does not meet the minimum requirements set by the SAP system.
  Compatibility Issues: The current build of Protagona may not be compatible with the version of SAP CRM you are using, leading to this error.
  System Configuration: There may be a misconfiguration in the system that is causing the build number check to fail.
  
  Solution:
  
  
  Upgrade Protagona: The most straightforward solution is to upgrade your Protagona application to the latest version that meets or exceeds the minimum build number specified in the error message.
  
  Check the SAP support portal or your SAP account manager for the latest version of Protagona.
  Follow the upgrade instructions provided by SAP to ensure a smooth transition.
  
  
  
  Check System Requirements: Review the system requirements for the version of SAP CRM you are using to ensure that your Protagona build is compatible.
  
  
  Consult Documentation: Refer to the official SAP documentation for Protagona and CRM to understand the specific build requirements and any additional steps that may be necessary.
  
  
  Contact SAP Support: If you are unable to resolve the issue through the above steps, consider reaching out to SAP support for assistance. They can provide guidance based on your specific system configuration and requirements.
  
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional context. You can search for notes related to Protagona and CRM compatibility.
  Release Notes: Review the release notes for both Protagona and SAP CRM to understand changes in build numbers and compatibility.
  Community Forums: Engage with the SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to resolve the CRM_MKT_EXT01012 error and ensure that your Protagona application is functioning correctly with your SAP CRM system.