How To Fix CRM_MKT_EXT01010 - This version of Protagona is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXT01 - CRM MKT: Messages for Interface to Protagona

• Message number: 010

• Message text: This version of Protagona is not supported

What causes this issue?

The version of Protagona you are using is too old to provide the
functions required.
The previous messages in the application log display which versions
were checked.

How to fix this error?

Install a newer version of Protagona. Contact your Protagona
distributor if you have problems accessing a newer version.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXT01010 - This version of Protagona is not supported ?

  The SAP error message CRM_MKT_EXT01010 indicating "This version of Protagona is not supported" typically arises in the context of using the Protagona marketing solution within the SAP Customer Relationship Management (CRM) system. This error suggests that the version of the Protagona software you are trying to use is not compatible with your current SAP environment or configuration.
  Causes:
  
  Version Mismatch: The version of Protagona installed may not be compatible with the version of SAP CRM you are using.
  Configuration Issues: There may be configuration settings in SAP CRM that are not aligned with the requirements of the Protagona version.
  Outdated Software: The Protagona software may be outdated and not supported by the current SAP CRM version.
  Missing Updates or Patches: Necessary updates or patches for either SAP CRM or Protagona may not have been applied.
  
  Solutions:
  
  Check Compatibility: Verify the compatibility of the Protagona version with your SAP CRM version. Consult the official SAP documentation or support resources for the correct version matrix.
  Upgrade Protagona: If you are using an outdated version of Protagona, consider upgrading to a supported version that is compatible with your SAP CRM.
  Apply Updates: Ensure that all relevant updates and patches for both SAP CRM and Protagona are applied. This may involve checking for updates from SAP or your Protagona vendor.
  Configuration Review: Review the configuration settings in SAP CRM to ensure they align with the requirements of the Protagona version you are using.
  Contact Support: If the issue persists after checking compatibility and applying updates, consider reaching out to SAP support or your Protagona vendor for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to Protagona and CRM integration. These notes often contain important information about known issues and fixes.
  Documentation: Review the official documentation for both SAP CRM and Protagona for any specific requirements or compatibility guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to resolve the error message and ensure that your Protagona solution works seamlessly with your SAP CRM system.