How To Fix CRM_MKT_EXT01011 - Protagona version &1 is lower than the minimum version (&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXT01 - CRM MKT: Messages for Interface to Protagona

• Message number: 011

• Message text: Protagona version &1 is lower than the minimum version (&2)

What causes this issue?

The version number of Protagona is too low to provide the functions you
require.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Install a newer version of Protagona.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXT01011 - Protagona version &1 is lower than the minimum version (&2) ?

  The SAP error message CRM_MKT_EXT01011 indicates that the version of the Protagona software you are using is lower than the minimum required version for the operation you are trying to perform. This error typically arises in the context of SAP Customer Relationship Management (CRM) and marketing functionalities, particularly when integrating with external systems or applications.
  Cause:
  
  Version Mismatch: The version of Protagona (or the related component) installed in your system is outdated and does not meet the minimum version requirements specified by the SAP system.
  Configuration Issues: There may be configuration settings that are not aligned with the required versions.
  Updates Not Applied: The necessary updates or patches for Protagona have not been applied, leading to the use of an older version.
  
  Solution:
  
  Upgrade Protagona: Check the current version of Protagona you are using and compare it with the minimum required version (&2). If your version (&1) is lower, you will need to upgrade Protagona to at least the minimum version specified.
  Check Release Notes: Review the release notes or documentation for Protagona to understand the changes and improvements in the newer versions.
  Consult SAP Notes: Look for any relevant SAP Notes that may provide additional guidance or patches related to this error.
  System Configuration: Ensure that your system configuration is correct and that all components are compatible with each other.
  Testing: After upgrading, perform thorough testing to ensure that the integration works as expected and that there are no further issues.
  
  Related Information:
  
  SAP Support: If you are unable to resolve the issue on your own, consider reaching out to SAP Support for assistance. They can provide specific guidance based on your system configuration and the versions in use.
  Documentation: Refer to the official SAP documentation for both CRM and Protagona for detailed information on version compatibility and upgrade procedures.
  Community Forums: Engage with SAP community forums or user groups where you can find discussions related to similar issues and solutions shared by other users.
  
  By following these steps, you should be able to resolve the error and ensure that your system is running the required versions of the software.